At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

KEY DUTIES AND RESPONSIBILITIES

• Providing overall leadership and management of the Banquets and Events hosted by the hotel.
• To interact with guests, suppliers, and other partners as required to ensure maximum guest satisfaction and maximize the returns to the hotel
• To motivate and supervise all employees involved in the provision of banqueting and events service, and ensure that the service they deliver is in line with the best Avani service standards.
• With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels.
• To be aware of the best external competitor offerings in the local market, and to continually work with hotel colleagues to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.
• Coordinates with the purchasing department of the hotel for specific purchasing requirements relating to the Banqueting Department.
• To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel.
• To work closely with Sales colleagues in respect of requests for inspection, or care of walk-in potential clients
• To assist in the design and implementation of attractive banquet packages and ways to promote them.
• Use established file and traces system to ensure consistency.
• To promptly respond to all messages, ensuring that all messages are returned within 4 hours.
• To ensure use of standardized form letters by all Event Management Team as response to inquiries, tentative/definite bookings, thank you, cancellations and rebooking. Ensure appropriate letters are sent and filed.
• To have full knowledgeable of the following: Function room capacities and various set ups, available space and rental charges, Menus and pricing, Guarantee policy Cancellation policy, Payment policy, Corkage fees, Miscellaneous pricing ( floral, entertainment, etc), Shipping /receiving policies
• Post Event – to contact clients after scheduled functions to ensure guest satisfaction and to solicit rebooking
• To monitor, handle and process all billing/ payment procedures according to Accounting standards.

• Provide overall leadership and management of the Banquets and Events hosted by the hotel.
• Interact with guests, suppliers, and other partners to ensure maximum guest satisfaction and maximize returns to the hotel.
• Motivate and supervise employees involved in banqueting and events service, ensuring service meets Avani standards.
• Identify training needs, develop and deliver training, and support the training of Departmental Trainers.
• Monitor competitor offerings and work with hotel colleagues to improve creativity, service, choice, and value for money.
• Coordinate specific Banqueting Department purchasing requirements with the hotel purchasing department.
• Generate and follow up on business referrals and potential sales leads.
• Work with Sales colleagues on inspection requests and care of walk-in potential clients.
• Assist in designing and implementing attractive banquet packages and ways to promote them.
• Use the established file and traces system to ensure consistency.
• Respond to all messages within 4 hours.
• Ensure standardized form letters are used for inquiries, bookings, thank-you messages, cancellations, and rebooking, and that letters are sent and filed.
• Maintain knowledge of function room capacities and setups, available space and rental charges, menus and pricing, policies, fees, miscellaneous pricing, and shipping and receiving policies.
• Contact clients after scheduled functions to ensure guest satisfaction and solicit rebooking.
• Monitor, handle, and process billing and payment procedures according to Accounting standards.

• Leadership and management
• Guest relations and customer service
• Team supervision and motivation
• Training needs assessment and delivery
• Sales lead generation and follow-up
• Banquet and event coordination
• Communication and timely message handling
• Knowledge of event packages, menus, pricing, and venue setups
• Billing and payment processing