Background

We are looking for a Business Development Manager (BDM) is responsible for driving business growth by identifying new market opportunities, expanding the customer base, strengthening agent networks, and improving company visibility across Zambia. The BDM leads strategic partnerships, introduces new products, and supports revenue growth through market intelligence and effective execution.

Key Responsibilities

A. Strategic Planning & Market Expansion

• Develop and implement business development strategies aligned with company goals.
• Conduct market research to identify growth opportunities, market gaps, emerging trends, and competitor activities.
• Expand company presence across Zambia through agents, franchise partners, and retail shop rollouts.
• Set and monitor regional targets to ensure continuous market expansion.

B. Partnerships & Relationship Management

• Identify and onboard new business partners, agents, merchants, and brand ambassadors.
• Manage relationships with existing partners to ensure strong performance and compliance.
• Negotiate partnership agreements, commission structures, and commercial contracts.
• Represent the company at industry events, stakeholder meetings, and regulatory engagements.

C. Product Development & Innovation

• Collaborate with IT, Marketing, and Operations teams to develop new betting products and features.
• Recommend improvements to the platform based on customer and market insights.
• Support the rollout of new products, promotions, and campaigns.

D. Revenue Growth & Performance Management

• Drive revenue targets through customer acquisition strategies and improved agent performance.
• Monitor KPIs such as turnover, active users, deposits, ticket volumes, and agent productivity.
• Implement strategies to increase brand visibility and market share.

E. Compliance & Operational Oversight

• Ensure all business development activities comply with the Betting Control and Licensing Board (BCLB) or Lottery and Betting Control Authority (LBCA) requirements.
• Support internal audits, due diligence checks, and risk assessments.
• Ensure agent operations meet company standards, responsible gaming policies, and AML guidelines.

F. Team Leadership & Collaboration

• Support training and performance monitoring of field marketers, agent supervisors, and promotional teams.
• Provide weekly and monthly reports to management on progress, challenges, and opportunities.
• Work cross-functionally with Marketing, Customer Support, Finance, and IT teams to achieve business goals.

Qualifications & Experience

Minimum Requirements

• Bachelor's degree or higher in Business, Marketing, Economics, Finance, or related field.
• 3–5 years of experience in business development, sales, or commercial roles.
• Experience in the betting, fintech, telecoms, gaming, or FMCG industries is an added advantage.

Technical & Industry Skills

• Strong understanding of sports betting operations (retail & online).
• Knowledge of Zambian betting regulations and market dynamics.
• Familiarity with agent management systems, CRM tools, and reporting platforms.
• Strong negotiation, analytical, and financial modelling skills.

Key Competencies

• Strategic thinking and strong commercial acumen.
• Excellent communication, presentation, and relationship-building skills.
• Ability to lead teams, manage multiple projects, and work under pressure.
• High level of integrity, professionalism, and accountability.
• Proactive, innovative, and results-oriented.

Performance Indicators (KPIs)

• Growth in monthly turnover and revenue.
• Increase in active customers and agent productivity.
• Successful onboarding and retention of business partners.
• Execution of new product launches and expansion strategies.
• Market share growth and improved brand visibility.
• Compliance with regulatory and company standards.

• Develop and implement business development strategies aligned with company goals.
• Conduct market research to identify growth opportunities, market gaps, emerging trends, and competitor activities.
• Expand company presence across Zambia through agents, franchise partners, and retail shop rollouts.
• Set and monitor regional targets to ensure continuous market expansion.
• Identify and onboard new business partners, agents, merchants, and brand ambassadors.
• Manage relationships with existing partners to ensure strong performance and compliance.
• Negotiate partnership agreements, commission structures, and commercial contracts.
• Represent the company at industry events, stakeholder meetings, and regulatory engagements.
• Collaborate with IT, Marketing, and Operations teams to develop new betting products and features.
• Recommend improvements to the platform based on customer and market insights.
• Support the rollout of new products, promotions, and campaigns.
• Drive revenue targets through customer acquisition strategies and improved agent performance.
• Monitor KPIs such as turnover, active users, deposits, ticket volumes, and agent productivity.
• Implement strategies to increase brand visibility and market share.
• Ensure all business development activities comply with the Betting Control and Licensing Board (BCLB) or Lottery and Betting Control Authority (LBCA) requirements.
• Support internal audits, due diligence checks, and risk assessments.
• Ensure agent operations meet company standards, responsible gaming policies, and AML guidelines.
• Support training and performance monitoring of field marketers, agent supervisors, and promotional teams.
• Provide weekly and monthly reports to management on progress, challenges, and opportunities.
• Work cross-functionally with Marketing, Customer Support, Finance, and IT teams to achieve business goals.

• Strong understanding of sports betting operations (retail & online).
• Knowledge of Zambian betting regulations and market dynamics.
• Familiarity with agent management systems, CRM tools, and reporting platforms.
• Strong negotiation, analytical, and financial modelling skills.
• Strategic thinking and strong commercial acumen.
• Excellent communication, presentation, and relationship-building skills.
• Ability to lead teams, manage multiple projects, and work under pressure.
• High level of integrity, professionalism, and accountability.
• Proactive, innovative, and results-oriented.

• Bachelor's degree or higher in Business, Marketing, Economics, Finance, or related field.
• 3–5 years of experience in business development, sales, or commercial roles.
• Experience in the betting, fintech, telecoms, gaming, or FMCG industries is an added advantage.