Call Centre Agent job at Ison Xperiences
Website :
555 Days Ago
Linkedid Twitter Share on facebook

Vacancy title: Call Centre Agent

[ Type: FULL TIME , Industry: Professional Services , Category: Customer Service ]

Jobs at:

Ison Xperiences

Deadline of this Job:
26 September 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Tuesday, September 20, 2022 , Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Ison Xperiences
Ison Xperiences jobs in Zambia

JOB DETAILS:
iSON Xperiences is the largest 3rd Party BPO service provider in Africa with a presence in 14 countries in Africa with client base across various verticals which include telecommunication; internet and television sectors.
iSON BPO commenced operations in Zambia in 2015 and now seeks to recruit a suitable and qualified candidate for the position of Call Centre Agent.
REPORTS TO: Team Leader
Position Summary: The Call Centre Agent is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.
The primary focus of a Call Centre Agent is to assist; retain; acquire and/or recover customers.

Duties & Responsibility
1. Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
2. Ensures consistently imparting the correct product and services information during each call.
3. Obtains; imparts; clarifies and verifies information to and/ or from customers to ensure delivery of exceptional customer service
4. Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
5. Ensure that the quality of each call is in compliance with predefined quality parameters.
6. Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
7. Ensure strict adherence to established attendance schedules.
8. Ensures daily performance targets are met.

Qualifications
i. Must have completed 12 years of schooling.
ii. Diploma or Certificate in insurance with an added advantage in Sales and Marketing.
iii. Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
iv. Good typing speed and computer skills, particularly with regard to Microsoft office applications
v. Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
Note: Only those who meet the requirements will be contacted for interviews.

Job Experience: No Requirements

Work Hours: 8


Level of Education:
Postgraduate Degree

Job application procedure
Please send an updated CV to recruitment.zm@isonxperiences.com and specify your location on your mail board.



All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 26 September 2022
Duty Station: Lusaka
Posted: 20-09-2022
No of Jobs: 1
Start Publishing: 20-09-2022
Stop Publishing (Put date of 2030): 20-09-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.