About the Zambia NGO WASH Forum

The Zambia NGO WASH Forum is a dynamic network of non-governmental organisations united in advocating for improved water, sanitation, and hygiene (WASH) access across Zambia. Through collaboration, capacity building, knowledge sharing, and impactful advocacy, we amplify member voices to drive meaningful, lasting change in communities that need it most.

Position Details

Job Title

Communications Officer

Location

Lusaka, Zambia

Contract Type

One (1) Year — Renewable

Reports To

Forum Coordinator

Advert Opens

4 May 2026

Closing Date

13 May 2026 at 17:00 hrs (CAT)

About the Role

We are seeking a passionate and skilled Communications Officer to join our Secretariat team. This is an exciting opportunity to shape how the WASH sector is understood and engaged with across Zambia. You will be at the forefront of crafting compelling narratives, driving digital engagement, and ensuring our work reaches the audiences that matter most, from community members and civil society to government, cooperating partners, and the media.

Key Responsibilities

1. Communication Strategy & Visibility

• Design and implement a comprehensive communications and visibility strategy.
• Develop and maintain clear messaging frameworks tailored to diverse audiences and channels.
• Conduct ongoing research and analysis of communication trends and best practices within the WASH sector.

2. Content Creation & Distribution

• Produce a wide range of communication materials, including press releases, social media content, project briefs, technical reports, infographics, and success stories.
• Manage and maintain the NGO WASH Forum's website and social media platforms, ensuring content remains engaging, accurate, and up to date.
• Oversee the production of communications collateral, coordinating with designers and external partners as required.

3. Audience Engagement & Feedback

• Collect and analyse audience feedback from multiple communications channels.
• Develop and track key performance metrics to measure the impact of publications and campaigns, reporting regularly on progress.
• Serve as an interface between stakeholders and the Forum on social media, responding to inquiries and facilitating meaningful discussions.
• Organise and manage public outreach events to promote the Forum's work and engage with key stakeholders.

4. Compliance & Reporting

• Ensure compliance with EU and other donors’ visibility and branding guidelines.
• Maintain accurate records and prepare regular reports on communications activities, performance metrics, and key achievements.
• Support the Forum Coordinator in resource mobilisation and identifying policy influencing opportunities in the WASH sector.
• Ensure knowledge and information are stored securely, effectively, and confidentially where required.

• Design and implement a comprehensive communications and visibility strategy.
• Develop and maintain clear messaging frameworks tailored to diverse audiences and channels.
• Conduct ongoing research and analysis of communication trends and best practices within the WASH sector.
• Produce a wide range of communication materials, including press releases, social media content, project briefs, technical reports, infographics, and success stories.
• Manage and maintain the NGO WASH Forum's website and social media platforms, ensuring content remains engaging, accurate, and up to date.
• Oversee the production of communications collateral, coordinating with designers and external partners as required.
• Collect and analyse audience feedback from multiple communications channels.
• Develop and track key performance metrics to measure the impact of publications and campaigns, reporting regularly on progress.
• Serve as an interface between stakeholders and the Forum on social media, responding to inquiries and facilitating meaningful discussions.
• Organise and manage public outreach events to promote the Forum's work and engage with key stakeholders.
• Ensure compliance with EU and other donors’ visibility and branding guidelines.
• Maintain accurate records and prepare regular reports on communications activities, performance metrics, and key achievements.
• Support the Forum Coordinator in resource mobilisation and identifying policy influencing opportunities in the WASH sector.
• Ensure knowledge and information are stored securely, effectively, and confidentially where required.