Job Purpose

The Credit Controller will be responsible for managing customer accounts, monitoring credit arrangements, ensuring timely collection of payments, and minimizing outstanding debt for the company. The role supports the financial stability of Neohive Properties Limited by ensuring effective credit management and maintaining positive client relationships while enforcing company credit policies.

Key Responsibilities

Credit Management

• Assess and evaluate customer creditworthiness before approval of payment plans or credit arrangements.
• Monitor customer accounts to ensure timely payment of installments and outstanding balances.
• Maintain accurate and up-to-date debtor records and client payment schedules.
• Implement and enforce company credit control policies and procedures.
• Prepare credit reports and account status updates for management review.
• Review and recommend customer credit limits and payment terms.

Debt Collection and Recovery

• Follow up on overdue accounts through calls, emails, letters, and client meetings.
• Negotiate repayment arrangements with defaulting clients professionally and effectively.
• Ensure timely collection of land sale installments and outstanding balances.
• Escalate delinquent accounts for legal action where necessary in consultation with management.
• Reconcile customer accounts and resolve payment discrepancies promptly.
• Maintain proper documentation of all collection activities and customer communications.

Financial Administration

• Prepare weekly and monthly aged debtor reports.
• Monitor cash flow relating to customer payments and collections.
• Coordinate with the sales and finance departments to ensure accurate billing and account management.
• Assist in preparing financial forecasts relating to receivables and collections.
• Ensure compliance with company financial policies and relevant regulatory requirements.
• Support audits by providing required debtor and credit documentation.

Customer Relationship Management

• Maintain professional and positive relationships with clients while ensuring adherence to payment obligations.
• Respond promptly to customer queries regarding statements, balances, and payment plans.
• Educate clients on payment procedures, contractual obligations, and financing terms.
• Provide excellent customer service while balancing company financial interests.

Qualifications and Experience

• Diploma or Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
• Minimum of 2–5 years’ experience in credit control, debt collection, or accounts receivable management.
• Experience in real estate, property management, or land sales will be an added advantage.
• Knowledge of credit management principles and debt recovery procedures.
• Familiarity with accounting software and Microsoft Office applications.

• Assess and evaluate customer creditworthiness before approval of payment plans or credit arrangements.
• Monitor customer accounts to ensure timely payment of installments and outstanding balances.
• Maintain accurate and up-to-date debtor records and client payment schedules.
• Implement and enforce company credit control policies and procedures.
• Prepare credit reports and account status updates for management review.
• Review and recommend customer credit limits and payment terms.
• Follow up on overdue accounts through calls, emails, letters, and client meetings.
• Negotiate repayment arrangements with defaulting clients professionally and effectively.
• Ensure timely collection of land sale installments and outstanding balances.
• Escalate delinquent accounts for legal action where necessary in consultation with management.
• Reconcile customer accounts and resolve payment discrepancies promptly.
• Maintain proper documentation of all collection activities and customer communications.
• Prepare weekly and monthly aged debtor reports.
• Monitor cash flow relating to customer payments and collections.
• Coordinate with the sales and finance departments to ensure accurate billing and account management.
• Assist in preparing financial forecasts relating to receivables and collections.
• Ensure compliance with company financial policies and relevant regulatory requirements.
• Support audits by providing required debtor and credit documentation.
• Maintain professional and positive relationships with clients while ensuring adherence to payment obligations.
• Respond promptly to customer queries regarding statements, balances, and payment plans.
• Educate clients on payment procedures, contractual obligations, and financing terms.
• Provide excellent customer service while balancing company financial interests.

• Credit management principles
• Debt recovery procedures
• Accounting software
• Microsoft Office applications
• Customer relationship management
• Negotiation skills
• Communication skills
• Problem-solving skills

• Diploma or Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
• Minimum of 2–5 years’ experience in credit control, debt collection, or accounts receivable management.
• Experience in real estate, property management, or land sales will be an added advantage.
• Knowledge of credit management principles and debt recovery procedures.
• Familiarity with accounting software and Microsoft Office applications.