Customer Service Support job at MTN (Zambia) Limited
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570 Days Ago
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Vacancy title: Customer Service Support

[ Type: FULL TIME , Industry: Telecommunications , Category: Customer Service ]

Jobs at:

MTN (Zambia) Limited

Deadline of this Job:
09 September 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Monday, September 05, 2022 , Base Salary: Not Disclosed

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Learn more about MTN (Zambia) Limited
MTN (Zambia) Limited jobs in Zambia

JOB DETAILS:
Responsibilities
• Responds to walk in customer needs and problems relating to sim cards or phones or any other service complaint;
• Provides features on the sim cards;
• Deactivates/reactivates stolen or recovered sim cards;
• Provides, creates and maintains numbers for prepaid walk in customers;
• Replaces/ maintains numbers for prepaid walk in customers;
• Acquires and maintains complete knowledge concerning the company’s range of products and services and applies that knowledge in relation to customer’s requirements and problems;
• Maintains up to date literature on MTN products, sales, aids and price list;
• Stays abreast of developments in areas of expertise.

Requirements
• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Diploma in Sales & Marketing or equivalent;
• Understanding of various converging technologies;
• Understanding of various corporate requirements;
• Computer literacy.

Women are strongly encouraged to apply
Hand delivered applications will not be accepted and closing date for accepting applications is 9th September 2022.
Note: that only shortlisted candidates will be contacted.

Job Experience: No Requirements

Work Hours: 8


Level of Education:
Postgraduate Degree

Job application procedure
Click here to apply now

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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 09 September 2022
Duty Station: Lusaka
Posted: 05-09-2022
No of Jobs: 1
Start Publishing: 05-09-2022
Stop Publishing (Put date of 2030): 05-09-2066
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