Join Epiroc as a Field Service Representative (FSR) and play a vital role in supporting our customers in the mining sector by delivering exceptional technical expertise, strategic account management, and fostering strong customer partnerships. Located onsite in Chingola, Zambia, this position is part of our Parts & Services Division EMEA under the Equipment & Service business area within ATD Sales & Marketing.

Mission of the role:

The Field Service Representative supports customer sites by ensuring effective usage and lifecycle enhancement of Epiroc products. This position strengthens relationships with key customers to drive sustainable growth by promoting safe, efficient operations and aligning solutions with customer productivity strategies. Through regular site visits, technical support, and detailed reporting, you will contribute to operational excellence and business strategy development across multiple locations.

Your Mission:

• Manage and support allocated mine sites within the region through routine inspections, comprehensive data recording, and generation of detailed reports with actionable customer insights.
• Recommend maintenance improvements and asset lifecycle enhancement based on thorough monitoring and analysis.
• Conduct wear consumption analyses and develop stock management strategies to optimize inventory and operational readiness.
• Provide expert technical support including root cause analysis and formulation of rectification plans collaboratively with customers and internal stakeholders.
• Ensure compliance with all legal and company SHEQ policies by actively communicating and participating in safety initiatives both internally and externally.
• Coordinate device installations and commissioning activities with third-party fabricators and manufacturers, ensuring accurate and updated documentation is delivered to customers.
• Support product development, engineering, and supply chain functions to contribute towards market-leading products and services with clear competitive advantages.
• Build and maintain strong relationships with key stakeholders at mine sites, including personnel involved in innovation, maintenance, production, and safety to enhance customer engagement and trust.
• Collaborate closely with Key Account Managers and Business Development Managers to align field operations with sales strategies and contribute to account sales plans and operational agendas.
• Identify and pursue new sales opportunities for all customer-related products and services within allocated accounts and sites.

Performance Metrics:

• Submission of high-quality inspection reports and recommendations in a timely manner.
• Regular and accurate updates in CRM and CRM Fleet databases reflecting customer information, operational reporting, and forecasting.
• Prompt resolution and clear communication of technical issues meeting expected response times.
• Commitment to zero safety incidents, continuously driving a culture of zero harm in all activities.
• Active participation and contribution in product development forums and successful deployment of new devices into operation.
• Growth in customer satisfaction and development of new business opportunities within assigned accounts.

Your Profile:

• Trade or diploma qualification in business, engineering, or related fields.
• Minimum of 10 years general business experience with broad exposure to sales and marketing, preferably within the mining industry.
• Proven expertise in relationship building and management, strategic planning, key account management, and sales processes.
• Technical knowledge in metal trades and solid business and commercial acumen.

• Manage and support allocated mine sites within the region through routine inspections, comprehensive data recording, and generation of detailed reports with actionable customer insights.
• Recommend maintenance improvements and asset lifecycle enhancement based on thorough monitoring and analysis.
• Conduct wear consumption analyses and develop stock management strategies to optimize inventory and operational readiness.
• Provide expert technical support including root cause analysis and formulation of rectification plans collaboratively with customers and internal stakeholders.
• Ensure compliance with all legal and company SHEQ policies by actively communicating and participating in safety initiatives both internally and externally.
• Coordinate device installations and commissioning activities with third-party fabricators and manufacturers, ensuring accurate and updated documentation is delivered to customers.
• Support product development, engineering, and supply chain functions to contribute towards market-leading products and services with clear competitive advantages.
• Build and maintain strong relationships with key stakeholders at mine sites, including personnel involved in innovation, maintenance, production, and safety to enhance customer engagement and trust.
• Collaborate closely with Key Account Managers and Business Development Managers to align field operations with sales strategies and contribute to account sales plans and operational agendas.
• Identify and pursue new sales opportunities for all customer-related products and services within allocated accounts and sites.

• Relationship building and management
• Strategic planning
• Key account management
• Sales processes
• Technical knowledge in metal trades
• Business and commercial acumen

• Trade or diploma qualification in business, engineering, or related fields.
• Minimum of 10 years general business experience with broad exposure to sales and marketing, preferably within the mining industry.
• Proven expertise in relationship building and management, strategic planning, key account management, and sales processes.
• Technical knowledge in metal trades and solid business and commercial acumen.