Job Location:

Royal Livingstone Resort By Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Team Leadership:

• Supervise and support front desk staff, ensuring they provide high-quality service and adhere to hotel policies.
• Train and mentor new team members, conducting regular performance evaluations to maintain high standards.
• Lead the team in upholding a five-star service culture, motivating staff to go above and beyond for guests.

Financial Duties:

• Assist with cash handling and ensure that all financial transactions are processed accurately.
• Maintain proper billing procedures and ensure that invoices, room charges, and payment systems are error-free.
• Help the front office manager in setting room rates, managing guest folios, and ensuring profitability.

Crisis Management & Problem Solving:

• Resolve guest issues or emergencies effectively, always aiming to exceed guest expectations.
• Implement and follow hotel safety and security procedures to ensure the well-being of guests and staff.
• Step in to manage front desk operations during busy periods or in the absence of the Front Office Manager.

Coordination with Other Departments:

• Work closely with housekeeping, concierge, and other departments to ensure that guest requests are fulfilled promptly.
• Facilitate communication between the front desk and other areas to coordinate special requests, guest room preferences, and amenities.

Reporting & Administrative Tasks:

• Prepare and maintain shift reports, guest feedback logs, and other front desk records.
• Assist in scheduling and coordinating the front desk team’s shifts and assignments.
• Ensure compliance with company policies, service standards, and relevant regulations.

• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Maintain complete knowledge of the hotel product, including room types, rates, facilities, outlets, promotions, spa and health club, and other Anantara properties.
• Oversee guest service delivery and ensure it meets Anantara standards.
• Address guest satisfaction issues and ensure timely follow-up.
• Suggest alternatives that meet guest needs and enhance their Anantara experience.
• Develop harmonious working relationships with all hotel departments.
• Conduct daily shift briefings and pass on information to team members.
• Supervise and support front desk staff, ensuring high-quality service and adherence to hotel policies.
• Train and mentor new team members and conduct regular performance evaluations.
• Lead and motivate the team in upholding a five-star service culture.
• Assist with cash handling and ensure accurate financial transactions.
• Maintain billing procedures and ensure invoices, room charges, and payment systems are error-free.
• Help the front office manager set room rates, manage guest folios, and ensure profitability.
• Resolve guest issues or emergencies effectively and aim to exceed guest expectations.
• Implement and follow hotel safety and security procedures.
• Manage front desk operations during busy periods or in the absence of the Front Office Manager.
• Coordinate with housekeeping, concierge, and other departments to fulfill guest requests promptly.
• Coordinate special requests, guest room preferences, and amenities across departments.
• Prepare and maintain shift reports, guest feedback logs, and other front desk records.
• Assist in scheduling and coordinating front desk shifts and assignments.
• Ensure compliance with company policies, service standards, and relevant regulations.

• Guest service and guest relations
• Hotel product and services knowledge
• Front desk supervision and team leadership
• Staff training, mentoring, and performance evaluation
• Cash handling and financial transaction accuracy
• Billing, invoicing, and guest folio management
• Guest complaint resolution and problem solving
• Crisis management
• Hotel safety and security procedures
• Interdepartmental coordination and communication
• Shift reporting and administrative record keeping
• Scheduling and shift coordination