Role Description

Our doctors are responsible for the delivery of a high standard of medical care together with excellent customer service at the health facility. Medical doctors rotate between outpatient, emergency, inpatient and occupational health services. They work closely with other multidisciplinary clinicians to provide comprehensive health care services for patients and their families.

Our doctors carry out their duties consistently, ethically and in line with international standards and evidence based medical practices.

Educational Requirements

• Must have completed a Bachelor of Medicine and Bachelor of Surgery or equivalent.
• Must be registered and licenced with the Health Professions Council of Zambia (HPCZ). ACLS and ITLS training is an advantage but not a requirement.

Key Role Accountabilities

• Ensure that the hospital/clinic facilities, medical equipment and patient services are maintained to an operational standard of professional excellence.
• Comply with all MBHS standards for delivering high quality clinical care and where relevant, identify and/or design any medical practice standards or procedures that are required.
• Attend regular clinic and medical clinician meetings to report on and discuss issues relating to improvements to hospital / clinic services.
• Ensure that proper handover procedures are followed between doctors and at shift change to promote continuity of patient care.
• Be available for duty as rostered for normal shifts, on call shifts (defined as a standby period out of normal clinic hours), weekends and in case of emergencies.

Key Responsibilities

Medical Services

• Maintain and promote international standards of good medical practice within the hospital/clinic in collaboration with other medical staff / chief medical officer/clinic or hospital manager/ medical director.
• Ensure that MBHS protocols and procedures and local regulations are adhered to at all times.
• Maintain individual clinical knowledge at an international standard through continuous education, training and learning.
• Ensure that patient care documentation is accurate, legible and content appropriate. Every interaction with patients/clients, service and third party providers is documented accurately.
• Ensure that patients are notified of their test results within 12 hours of receiving results.
• Ensure that universal infection control precautions are maintained throughout the hospital/clinic.
• Must be available for after-hours or on-call work when rostered to do so and in any emergency situation out of the rostered period.
• Ensure compliance for other duties and responsibilities as may be required from the chief medical officer and/or hospital/clinic manager from time to time.
• Assist with appropriate medical evacuation or referral services. This will include ensuring all paperwork is complete like medical reports, organising of referrals, monitoring the patient's condition, advising on appropriate means of evacuation, and monitoring the progress of the referral or evacuation. Be available to escort patients if required during a medical evacuation

Customer Care

• Foster a culture of customer service satisfaction amongst MBHS staff and patients.
• Demonstrate good customer service by listening to patient's concerns and providing proper support and care. Be polite and respectful in all patient or staff interactions.
• Report to the Clinic Manager/ Chief Medical Officer where you see any evidence of poor customer service from other MBHS staff towards patients or other staff (i.e. bullying).
• In the interest of customer service, patients requesting an after-hours consultation should be serviced as per their wishes (within reason).

Financial,Administration Reporting

• Ensure that all services are correctly itemised on the billing sheets.
• Ensure that patient details are recorded correctly on the billing sheet, the patient's file and all documentation.
• Ensure that reports relating to hospital/clinic usage, disease profiles, malaria stats and potential issues are presented to the chief medical officer on a monthly basis or as required.
• Ensure that all patient referrals, transfers or evacuations are reported to senior management (i.e. CMO or Clinic Manager or Medical Director). Complete a medical escort equipment form.
• Work with members of the management team to develop a business service plan where required. As directed by the medical director, assist with development and promotion of medical programmes or schemes for MBHS clients.
• Report to the chief medical officer and the hospital/clinic manager on any faulty medical equipment, including the need to upgrade or replace.

• Ensure that the hospital/clinic facilities, medical equipment and patient services are maintained to an operational standard of professional excellence
• Comply with all MBHS standards for delivering high quality clinical care and where relevant, identify and/or design any medical practice standards or procedures that are required
• Attend regular clinic and medical clinician meetings to report on and discuss issues relating to improvements to hospital / clinic services
• Ensure that proper handover procedures are followed between doctors and at shift change to promote continuity of patient care
• Be available for duty as rostered for normal shifts, on call shifts (defined as a standby period out of normal clinic hours), weekends and in case of emergencies
• Maintain and promote international standards of good medical practice within the hospital/clinic in collaboration with other medical staff / chief medical officer/clinic or hospital manager/ medical director
• Ensure that MBHS protocols and procedures and local regulations are adhered to at all times
• Maintain individual clinical knowledge at an international standard through continuous education, training and learning
• Ensure that patient care documentation is accurate, legible and content appropriate. Every interaction with patients/clients, service and third party providers is documented accurately
• Ensure that patients are notified of their test results within 12 hours of receiving results
• Ensure that universal infection control precautions are maintained throughout the hospital/clinic
• Must be available for after-hours or on-call work when rostered to do so and in any emergency situation out of the rostered period
• Ensure compliance for other duties and responsibilities as may be required from the chief medical officer and/or hospital/clinic manager from time to time
• Assist with appropriate medical evacuation or referral services. This will include ensuring all paperwork is complete like medical reports, organising of referrals, monitoring the patient's condition, advising on appropriate means of evacuation, and monitoring the progress of the referral or evacuation. Be available to escort patients if required during a medical evacuation
• Foster a culture of customer service satisfaction amongst MBHS staff and patients
• Demonstrate good customer service by listening to patient's concerns and providing proper support and care. Be polite and respectful in all patient or staff interactions
• Report to the Clinic Manager/ Chief Medical Officer where you see any evidence of poor customer service from other MBHS staff towards patients or other staff (i.e. bullying)
• In the interest of customer service, patients requesting an after-hours consultation should be serviced as per their wishes (within reason)
• Ensure that all services are correctly itemised on the billing sheets
• Ensure that patient details are recorded correctly on the billing sheet, the patient's file and all documentation
• Ensure that reports relating to hospital/clinic usage, disease profiles, malaria stats and potential issues are presented to the chief medical officer on a monthly basis or as required
• Ensure that all patient referrals, transfers or evacuations are reported to senior management (i.e. CMO or Clinic Manager or Medical Director). Complete a medical escort equipment form
• Work with members of the management team to develop a business service plan where required. As directed by the medical director, assist with development and promotion of medical programmes or schemes for MBHS clients
• Report to the chief medical officer and the hospital/clinic manager on any faulty medical equipment, including the need to upgrade or replace

• Medical care delivery
• Customer service
• Multidisciplinary collaboration
• Medical documentation
• Infection control
• Medical evacuation and referral services
• Financial and administrative reporting
• Equipment maintenance reporting

• Bachelor of Medicine and Bachelor of Surgery or equivalent
• Registration and licence with the Health Professions Council of Zambia (HPCZ)
• ACLS and ITLS training is an advantage but not a requirement