Vacancy title:
Reception Supervisor

[Type: FULL_TIME, Industry: Healthcare, Category: Management, Admin & Office, Customer Service, Healthcare]

Jobs at:
Friendcare Hospital

Deadline of this Job:
Wednesday, November 11 2026

Duty Station:
16 Sibweni Road, Northmead, Lusaka. | Lusaka | Lusaka

Summary
Date Posted: Wednesday, November 4 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Roles and Responsibilities

The Reception Supervisor will oversee the daily operations of the hospital's reception area, ensuring efficient front-office administration, professional patient service and smooth coordination between patients, visitors, healthcare professionals and other hospital departments. Specific responsibilities will include:

1. Reception Operations Management: Supervise and coordinate the day-to-day activities of the reception desk, ensuring patients and visitors are received promptly and that front-office operations run efficiently.

2. Patient Reception and Customer Service: Ensure patients, visitors and caregivers receive a warm, professional and courteous welcome, providing accurate information and assistance throughout their interaction with the hospital.

3. Staff Supervision and Coordination: Assign duties, monitor the performance of reception staff, coordinate work schedules and provide guidance to ensure efficient service delivery and adherence to established service standards.

4. Patient Registration and Records Management: Oversee patient registration processes, ensuring accurate collection, entry, updating and maintenance of patient information while safeguarding the confidentiality of medical and personal records.

5. Appointment and Scheduling Coordination: Supervise appointment booking, rescheduling and confirmation processes, ensuring effective coordination between patients, doctors, nurses and other relevant hospital departments.

6. Enquiries and Complaints Management: Handle patient and visitor enquiries, complaints and service-related concerns, ensuring issues are addressed promptly and professionally or escalated to the appropriate hospital management.

7. Communication and Interdepartmental Coordination: Facilitate effective communication between the reception team and departments such as outpatient services, nursing, billing, medical records and administration to support seamless patient flow.

8. Reception Procedures and Service Standards: Ensure reception staff consistently follow hospital policies, customer care procedures, patient handling protocols and established standards of professionalism.

9. Administrative and Front-Office Support: Oversee the preparation, filing and maintenance of reception reports, visitor records, appointment registers, correspondence and other administrative documents.

10. Queue and Patient Flow Management: Monitor patient waiting times, coordinate patient movement through the reception area and identify operational bottlenecks to minimise delays and improve the overall patient experience.

Minimum Requirements:

• Diploma in Business Administration, Office Management or a related field.
• At least 2 years of reception or customer service experience.
• Basic computer skills (Microsoft Word and Excel).

Key Skills:

• Excellent communication and customer service.
• Leadership and teamwork.
• Organisation and time management.
• Strong problem-solving abilities.

Previous supervisory experience is an added advantage, while healthcare experience is preferred.

Join FriendCare Hospital and be part of a team committed to quality healthcare and exceptional patient service.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
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Send your application to

For enquiries: 0761 168 728

16 Sibweni Road, Northmead, Lusaka.

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