Role Overview: Sales and Administration Officer Jobs in Lusaka

Reporting directly to the Operations Manager, the Sales and Administration Officer will be instrumental in expanding Taskkey Limited’s client base and ensuring smooth daily operations. This full-time contract position requires a proactive individual who can balance sales responsibilities with effective office administration, maintaining professional communication and accurate record-keeping.

Key Responsibilities

Sales and Business Development:

• Identify and engage potential clients across offices, commercial buildings, residential properties, and institutions.
• Promote the company’s services including cleaning, gardening, landscaping, fumigation, and pest control.
• Generate leads through calls, emails, visits, referrals, and other marketing channels.
• Prepare and present quotations, proposals, and company profiles to prospective clients.
• Follow up on quotations to convert leads into confirmed service contracts.
• Negotiate service terms and pricing within approved company guidelines.
• Maintain an up-to-date database of prospects, sales leads, quotations, and contracts.

Administration and Office Management:

• Manage incoming communications including calls, emails, and enquiries professionally.
• Organise and maintain company documents such as contracts, invoices, and client records.
• Assist with invoicing, payment follow-ups, and accurate record maintenance.
• Coordinate appointments, meetings, and client visits efficiently.
• Monitor office supplies and support procurement and stock management.
• Support report preparation, tender submissions, and business proposals.
• Maintain organised filing systems for both physical and electronic documents.
• Perform additional administrative duties as required for smooth business operations.

Client Service and Reporting:

• Conduct client follow-ups to assess satisfaction and identify upselling opportunities.
• Communicate client feedback and complaints to management for resolution.
• Prepare regular sales and administrative reports detailing leads, client visits, and secured contracts.
• Track contract renewals and ensure timely client engagement before expiry.
• Represent Taskkey Limited professionally in all client and marketing interactions.

Qualifications and Experience

• Grade 12 School Certificate is required.
• Diploma or degree in Sales and Marketing, Business Administration, Marketing, or related fields preferred.
• Proven experience in sales, marketing, customer service, or office administration.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, email, and general office software.
• Excellent negotiation, persuasion, organisation, and time-management abilities.
• Ability to work independently, meet targets, and maintain accurate records.
• Professionalism, honesty, initiative, and a results-driven mindset.
• A valid driver’s licence and willingness to travel for client visits is advantageous.

Performance Expectations for Sales and Administration Officer Jobs in Lusaka

The successful candidate will be evaluated based on the quality and quantity of new business leads, the effectiveness of client engagements, timely submission of quotations and contracts, growth in customer base and revenue, and the accuracy and organisation of administrative records. Meeting specific sales targets and maintaining high client service standards are essential.

Personal Attributes

• Proactive and persuasive with strong discipline and organisational skills.
• Dependable and confident in initiating contact with new clients.
• Ability to maintain confidentiality and balance dual responsibilities in sales and administration.

• Identify and engage potential clients across offices, commercial buildings, residential properties, and institutions.
• Promote the company’s services including cleaning, gardening, landscaping, fumigation, and pest control.
• Generate leads through calls, emails, visits, referrals, and other marketing channels.
• Prepare and present quotations, proposals, and company profiles to prospective clients.
• Follow up on quotations to convert leads into confirmed service contracts.
• Negotiate service terms and pricing within approved company guidelines.
• Maintain an up-to-date database of prospects, sales leads, quotations, and contracts.
• Manage incoming communications including calls, emails, and enquiries professionally.
• Organise and maintain company documents such as contracts, invoices, and client records.
• Assist with invoicing, payment follow-ups, and accurate record maintenance.
• Coordinate appointments, meetings, and client visits efficiently.
• Monitor office supplies and support procurement and stock management.
• Support report preparation, tender submissions, and business proposals.
• Maintain organised filing systems for both physical and electronic documents.
• Perform additional administrative duties as required for smooth business operations.
• Conduct client follow-ups to assess satisfaction and identify upselling opportunities.
• Communicate client feedback and complaints to management for resolution.
• Prepare regular sales and administrative reports detailing leads, client visits, and secured contracts.
• Track contract renewals and ensure timely client engagement before expiry.
• Represent Taskkey Limited professionally in all client and marketing interactions.

• Strong written and verbal communication skills
• Proficiency in Microsoft Word, Excel, email, and general office software
• Excellent negotiation, persuasion, organisation, and time-management abilities
• Ability to work independently, meet targets, and maintain accurate records
• Professionalism, honesty, initiative, and a results-driven mindset

• Grade 12 School Certificate
• Diploma or degree in Sales and Marketing, Business Administration, Marketing, or related fields preferred
• Proven experience in sales, marketing, customer service, or office administration
• A valid driver’s licence and willingness to travel for client visits is advantageous