Reporting to

Security Superintendent

Key Responsibilities:

• Conduct regular patrols to monitor the premises and identify any suspicious activities.
• Utilize security cameras, alarms, and other monitoring equipment to maintain vigilance over the area.
• Report any unusual incidents or activities to the appropriate authorities.
• Verify the identity of individuals entering the premises and ensure they have proper authorization.
• Enforce access control policies and procedures to prevent unauthorized entry.
• Issue visitor badges and maintain records of individuals entering and exiting the premises.
• Respond promptly to alarms, emergencies, or disturbances and take appropriate action.
• Collaborate with emergency services, including the police, fire department, and medical personnel, when necessary.
• Conduct regular drills to ensure preparedness for various emergency scenarios.
• Possess a thorough knowledge of emergency procedures.
• Provide assistance and directions to visitors and employees.
• Maintain a professional and approachable demeanor to enhance the experience of individuals on the premises.
• Address inquiries and concerns in a courteous and professional manner.
• Document all security-related incidents, observations, and activities in detailed and accurate reports.
• Compile and maintain records of security logs, incident reports, and shift activity reports.
• Mediate conflicts or disputes and employ de-escalation techniques to resolve issues peacefully.
• Collaborate with law enforcement agencies when necessary and within the scope of responsibility.
• Conduct routine inspections to identify and address potential safety hazards.
• Ensure that all security equipment is in good working order and report any malfunctions promptly.
• Ensure that subordinates adhere to all SHERQ requirements, policies, and procedures.

Knowledge & Skills Required:

• Strong leadership and supervisory skills
• High level of integrity, discipline, and reliability
• Excellent observation and situational awareness
• Good written and verbal communication
• Problem-solving and decision-making under pressure
• Physical fitness and endurance
• Ability to remain calm and focused in emergencies

Work Environment:

• Rotating shifts (day/night), including weekends and public holidays
• Outdoor and indoor environments
• May involve standing or walking for a long period

Qualifications And Experience:

• Grade 12 School Certificate.
• Diploma/Certificate or formal training in security, military, or police work
• Minimum 3 years of experience in security services, with at least 2 years in a supervisory/sergeant role
• Experience writing reports and handling incident investigations
• Knowledge of Zambian security laws and regulations
• Basic computer skills (Microsoft Word, Excel)
• Certificates verified by ZAQA.

• Conduct regular patrols to monitor the premises and identify any suspicious activities.
• Utilize security cameras, alarms, and other monitoring equipment to maintain vigilance over the area.
• Report any unusual incidents or activities to the appropriate authorities.
• Verify the identity of individuals entering the premises and ensure they have proper authorization.
• Enforce access control policies and procedures to prevent unauthorized entry.
• Issue visitor badges and maintain records of individuals entering and exiting the premises.
• Respond promptly to alarms, emergencies, or disturbances and take appropriate action.
• Collaborate with emergency services, including the police, fire department, and medical personnel, when necessary.
• Conduct regular drills to ensure preparedness for various emergency scenarios.
• Possess a thorough knowledge of emergency procedures.
• Provide assistance and directions to visitors and employees.
• Maintain a professional and approachable demeanor to enhance the experience of individuals on the premises.
• Address inquiries and concerns in a courteous and professional manner.
• Document all security-related incidents, observations, and activities in detailed and accurate reports.
• Compile and maintain records of security logs, incident reports, and shift activity reports.
• Mediate conflicts or disputes and employ de-escalation techniques to resolve issues peacefully.
• Collaborate with law enforcement agencies when necessary and within the scope of responsibility.
• Conduct routine inspections to identify and address potential safety hazards.
• Ensure that all security equipment is in good working order and report any malfunctions promptly.
• Ensure that subordinates adhere to all SHERQ requirements, policies, and procedures.

• Strong leadership and supervisory skills
• High level of integrity, discipline, and reliability
• Excellent observation and situational awareness
• Good written and verbal communication
• Problem-solving and decision-making under pressure
• Physical fitness and endurance
• Ability to remain calm and focused in emergencies

• Grade 12 School Certificate.
• Diploma/Certificate or formal training in security, military, or police work
• Experience writing reports and handling incident investigations
• Knowledge of Zambian security laws and regulations
• Basic computer skills (Microsoft Word, Excel)
• Certificates verified by ZAQA.