Summary
Date Posted: Tuesday, January 28 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose :
The Corporate Customer Service Assistant will be responsible for managing and growing the corporate customer portfolio, orienting them to the company products, responding to enquiries, providing information that helps them in making purchasing decisions ensuring exceptional customer service while maintaining maximum profitability. Work with the sales team in sourcing for potential customers and bringing them on board

Summary of Key Responsibilities:
·Meeting company work goals and objectives including sales targets
·Greet customers in a professional and friendly way, schedules appointments, collects vehicle and customer information.
·Supervise all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
·Introduce customers to service and parts personnel, indicating shop location and hours of operation.
·Follow up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
·Recommend and select the right product to suit the customer’s requirements.
·Cross sell other products by highlighting on their benefits.
·Identify new potential customers by obtaining market information and getting leads from existing clients.
·Communicate new products and services, special developments and any other useful information to customers.
·Ensure customer satisfaction by seeking customer feedback, analysing, effectively and efficiently responding to any complaints.
·Periodically obtain testimonials from customers.
·Create and maintain a fleet profile for all existing and potential customers.
·Carry out market research, competitors and customer surveys to identify emerging customer needs.
·Processing customer invoices and payments, completes customer appointment reminder process and stocks parts and supplies.

Qualifications and Experience
·Bachelor’s degree in a business or sales and marketing
·Must have at least a minimum of 3+ years of experience in customer experience in a similar position in the automobile industry.
·Good knowledge of automobile mechanics.
·A thorough knowledge of their business and the services they provide
·Must posse exceptional customer service skills
·Very good experience dealing with A and A+ customer categories
·Very presentable with excellent communication and service promoting skills
·Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
·Valid driving license

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• If you meet the minimum hiring requirements for any of the above position, please email your CV and Cover letter clearly stating your salary expectations tand copy in bemconsult20@gmail.com 

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