Vacancy title:
2 Customer Care Agent

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service]

Jobs at:
Okavango Foods Limited

Deadline of this Job:
Sunday, September 28 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Wednesday, September 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Okavango Foods Limited, a leading food manufacturing and catering company supplying major supermarkets, hotels, and lodges nationwide, is looking for a Customer Care Agent to join our team. This role is specifically for the night shift.

Key Responsibilities

• Handle customer calls, WhatsApp, and social media queries promptly.
• Record and track orders accurately in ERPNext.
• Resolve customer complaints and escalate when required.
• Monitor deliveries and follow up on customer feedback.
• Provide detailed end-of-shift reports.
• Ensure excellent customer satisfaction.

Qualifications & Requirements

• Full Grade 12 Certificate.
• Degree in Business Administration, Marketing, Communications, or related field.
• Strong communication and interpersonal skills.
• Computer literacy (ERPNext experience is an advantage).
• Able to work independently during night shifts.
• Preference for candidates living in or around Woodlands.

What We Offer

• Professional work environment with growth opportunities.
• Training on our products and systems.
• Competitive compensation based on experience and performance.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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