Account Manager
2025-05-09T09:37:43+00:00
Bridging Gap Solutions Limited (BGS)
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https://www.bgsgroup.co.zm/
FULL_TIME
North Western
Lusaka
10101
Zambia
Consulting
Accounting & Finance
2025-05-20T17:00:00+00:00
Zambia
8
BGS is seeking a proactive Account Manager to manage and grow strategic client accounts in North Western and Lusaka.
Key Responsibilities
- Identify opportunities to sell and /upsell or cross-sell ICT products a and services based on client needs and business goals.
- Build and maintain strong relationships with assigned clients to ensure satisfaction, retention, and long-term partnerships.
- Lead onboarding processes and ensure smooth transition from sales to implementation, providing continued support throughout the client lifecycle.
- Provide clients with regular reports, performance reviews, and feedback sessions to align expectations and improve service delivery.
- Keep clients informed about industry trends, new BGS innovations, and competitive intelligence that can impact their business.
Desired Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3–5 years in account management, client service, or business development in a technology or digital services company.
- Understanding of IT solutions, software development, or digital platforms; ability to explain technical concepts to non-technical clients.
- Exceptional interpersonal, verbal, and written communication skills; adept at managing expectations and building trust.
- Passion for delivering outstanding customer service with a problem-solving approach.
Identify opportunities to sell and /upsell or cross-sell ICT products a and services based on client needs and business goals. Build and maintain strong relationships with assigned clients to ensure satisfaction, retention, and long-term partnerships. Lead onboarding processes and ensure smooth transition from sales to implementation, providing continued support throughout the client lifecycle. Provide clients with regular reports, performance reviews, and feedback sessions to align expectations and improve service delivery. Keep clients informed about industry trends, new BGS innovations, and competitive intelligence that can impact their business.
Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum of 3–5 years in account management, client service, or business development in a technology or digital services company. Understanding of IT solutions, software development, or digital platforms; ability to explain technical concepts to non-technical clients. Exceptional interpersonal, verbal, and written communication skills; adept at managing expectations and building trust. Passion for delivering outstanding customer service with a problem-solving approach.
Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum of 3–5 years in account management, client service, or business development in a technology or digital services company. Understanding of IT solutions, software development, or digital platforms; ability to explain technical concepts to non-technical clients. Exceptional interpersonal, verbal, and written communication skills; adept at managing expectations and building trust. Passion for delivering outstanding customer service with a problem-solving approach.
JOB-681dcce7dd8c2
Vacancy title:
Account Manager
[Type: FULL_TIME, Industry: Consulting, Category: Accounting & Finance]
Jobs at:
Bridging Gap Solutions Limited (BGS)
Deadline of this Job:
Tuesday, May 20 2025
Duty Station:
North Western | Lusaka | Zambia
Summary
Date Posted: Friday, May 9 2025, Base Salary: Not Disclosed
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Learn more about Bridging Gap Solutions Limited (BGS)
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JOB DETAILS:
BGS is seeking a proactive Account Manager to manage and grow strategic client accounts in North Western and Lusaka.
Key Responsibilities
- Identify opportunities to sell and /upsell or cross-sell ICT products a and services based on client needs and business goals.
- Build and maintain strong relationships with assigned clients to ensure satisfaction, retention, and long-term partnerships.
- Lead onboarding processes and ensure smooth transition from sales to implementation, providing continued support throughout the client lifecycle.
- Provide clients with regular reports, performance reviews, and feedback sessions to align expectations and improve service delivery.
- Keep clients informed about industry trends, new BGS innovations, and competitive intelligence that can impact their business.
Desired Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3–5 years in account management, client service, or business development in a technology or digital services company.
- Understanding of IT solutions, software development, or digital platforms; ability to explain technical concepts to non-technical clients.
- Exceptional interpersonal, verbal, and written communication skills; adept at managing expectations and building trust.
- Passion for delivering outstanding customer service with a problem-solving approach.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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