Agent Welfare Associate
2025-05-06T08:32:06+00:00
Greenlight Planet Zambia
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https://www.greenlightplanet.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Utilities
Management
2025-05-20T17:00:00+00:00
Zambia
8
About the Role:
The Agent Welfare Associate will be the HR point of contact for Sun King’s sales agents, fostering relationships, providing immediate help, and have knowledge of their experiences and shortcomings. They will monitor performance, build a talent pipeline, check attrition trends, and enhance agent retention and satisfaction. The role also includes ensuring adherence to company policies and providing help during emergencies to ensure the well-being of sales agents.
What you would be expected to do:
- Serve as the valued point of contact and go-to person for any HR-related concerns for Sun King’s sales agents.
- Visit the field regularly to directly know the sales agents’ experiences, satisfaction levels.
- The incumbent will spend close to 50-60% of the time traveling to different areas in the assigned zone.
- Engage with agents through focus group discussions, one-on-one conversations, and shadowing their activities to ensure a comprehensive knowledge of their operational environment.
- Facilitate and implement training plans with regional mentors to enhance awareness of the company’s code of conduct and policies regarding dating, sexual harassment, inclusivity, and anti-discrimination.
- Provide immediate help and coordinate feedback efforts, in conjunction with local teams, for agents facing a wide range of emergencies. These emergencies may include medical situations, accidents, customer assaults, and incidents of sexual harassment, among others.
- Ensure swift and effective management of these situations to safeguard the well-being of our agents.
- Develop and implement crisis management protocols and training sessions to prepare agents to handle and de-escalate potentially dangerous situations safely and effectively.
- Monitor sales agents’ performance, proactively build a talent pipeline, and oversee the recruitment and selection process for transitioning sales agents into full-time roles within Sun King.
- Review and know the underlying reasons and trends behind agent attrition.
- Develop and propose targeted improvement strategies to enhance agent retention and satisfaction.
- Provide help to agents when they face any issues with the insurance provider. This includes assisting during admission to medical facilities and the settlement of medical
You might be a strong candidate if you:
- At least 2 years of professional work experience in customer service, people relations and management, or a related field.
- A drive to work with the field sales team on welfare, relations, and engagement activities.
- Strong data reporting and data skills.
- Outstanding communication and people person skills, with the ability to engage effectively with diverse stakeholders.
- Comfort with spending more than 50% of your time in the field and resolving people-related issues.
What we offer (in addition to compensation and statutory benefits):
A platform for professional growth in a rapidly expanding, high-impact sector.
Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
Serve as the valued point of contact and go-to person for any HR-related concerns for Sun King’s sales agents. Visit the field regularly to directly know the sales agents’ experiences, satisfaction levels. The incumbent will spend close to 50-60% of the time traveling to different areas in the assigned zone. Engage with agents through focus group discussions, one-on-one conversations, and shadowing their activities to ensure a comprehensive knowledge of their operational environment. Facilitate and implement training plans with regional mentors to enhance awareness of the company’s code of conduct and policies regarding dating, sexual harassment, inclusivity, and anti-discrimination. Provide immediate help and coordinate feedback efforts, in conjunction with local teams, for agents facing a wide range of emergencies. These emergencies may include medical situations, accidents, customer assaults, and incidents of sexual harassment, among others. Ensure swift and effective management of these situations to safeguard the well-being of our agents. Develop and implement crisis management protocols and training sessions to prepare agents to handle and de-escalate potentially dangerous situations safely and effectively. Monitor sales agents’ performance, proactively build a talent pipeline, and oversee the recruitment and selection process for transitioning sales agents into full-time roles within Sun King. Review and know the underlying reasons and trends behind agent attrition. Develop and propose targeted improvement strategies to enhance agent retention and satisfaction. Provide help to agents when they face any issues with the insurance provider. This includes assisting during admission to medical facilities and the settlement of medical
At least 2 years of professional work experience in customer service, people relations and management, or a related field. A drive to work with the field sales team on welfare, relations, and engagement activities. Strong data reporting and data skills. Outstanding communication and people person skills, with the ability to engage effectively with diverse stakeholders. Comfort with spending more than 50% of your time in the field and resolving people-related issues.
At least 2 years of professional work experience in customer service, people relations and management, or a related field. A drive to work with the field sales team on welfare, relations, and engagement activities. Strong data reporting and data skills. Outstanding communication and people person skills, with the ability to engage effectively with diverse stakeholders. Comfort with spending more than 50% of your time in the field and resolving people-related issues.
JOB-6819c906d3c1f
Vacancy title:
Agent Welfare Associate
[Type: FULL_TIME, Industry: Utilities, Category: Management]
Jobs at:
Greenlight Planet Zambia
Deadline of this Job:
Tuesday, May 20 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, May 6 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About the Role:
The Agent Welfare Associate will be the HR point of contact for Sun King’s sales agents, fostering relationships, providing immediate help, and have knowledge of their experiences and shortcomings. They will monitor performance, build a talent pipeline, check attrition trends, and enhance agent retention and satisfaction. The role also includes ensuring adherence to company policies and providing help during emergencies to ensure the well-being of sales agents.
What you would be expected to do:
- Serve as the valued point of contact and go-to person for any HR-related concerns for Sun King’s sales agents.
- Visit the field regularly to directly know the sales agents’ experiences, satisfaction levels.
- The incumbent will spend close to 50-60% of the time traveling to different areas in the assigned zone.
- Engage with agents through focus group discussions, one-on-one conversations, and shadowing their activities to ensure a comprehensive knowledge of their operational environment.
- Facilitate and implement training plans with regional mentors to enhance awareness of the company’s code of conduct and policies regarding dating, sexual harassment, inclusivity, and anti-discrimination.
- Provide immediate help and coordinate feedback efforts, in conjunction with local teams, for agents facing a wide range of emergencies. These emergencies may include medical situations, accidents, customer assaults, and incidents of sexual harassment, among others.
- Ensure swift and effective management of these situations to safeguard the well-being of our agents.
- Develop and implement crisis management protocols and training sessions to prepare agents to handle and de-escalate potentially dangerous situations safely and effectively.
- Monitor sales agents’ performance, proactively build a talent pipeline, and oversee the recruitment and selection process for transitioning sales agents into full-time roles within Sun King.
- Review and know the underlying reasons and trends behind agent attrition.
- Develop and propose targeted improvement strategies to enhance agent retention and satisfaction.
- Provide help to agents when they face any issues with the insurance provider. This includes assisting during admission to medical facilities and the settlement of medical
You might be a strong candidate if you:
- At least 2 years of professional work experience in customer service, people relations and management, or a related field.
- A drive to work with the field sales team on welfare, relations, and engagement activities.
- Strong data reporting and data skills.
- Outstanding communication and people person skills, with the ability to engage effectively with diverse stakeholders.
- Comfort with spending more than 50% of your time in the field and resolving people-related issues.
What we offer (in addition to compensation and statutory benefits):
A platform for professional growth in a rapidly expanding, high-impact sector.
Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
Work Hours: 8
Experience in Months: 24
Level of Education: professional certificate
Job application procedure
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