Vacancy title:
Assistant ICT Officer

[Type: INTERN, Industry: Professional Services, Category: Computer & IT, Education]

Jobs at:
Zera International College of Health Sciences

Deadline of this Job:
Thursday, August 20 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Thursday, August 6 2026, Base Salary: Not Disclosed

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JOB DETAILS:

POSITION SUMMARY

Zera International College of Health Sciences invites applications from suitably qualified and motivated individuals for the position of Assistant ICT Officer Intern.

The successful applicant will support the ICT Officer in providing technical assistance to staff and students, maintaining institutional ICT equipment, supporting institutional digital platforms, assisting with network and internet connectivity, and ensuring that ICT facilities remain functional, secure and properly documented.

The internship is intended to provide practical exposure in ICT support, systems administration, networking, equipment maintenance, cybersecurity awareness and institutional technology management.

MINIMUM QUALIFICATIONS

Applicants must possess the following:

• A Diploma or Degree in Information and Communication Technology, Information Technology, Computer Science, Computer Engineering, Management Information Systems or a closely related field from a recognised institution.
• A valid ZAQA verification or evaluation report for the relevant Diploma or Degree.
• A Grade 12 School Certificate or equivalent.
• Basic knowledge of computer hardware, software installation and troubleshooting.
• Basic understanding of computer networks, internet connectivity, Wi-Fi systems and network troubleshooting.
• Knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Ability to install, configure and support desktop computers, laptops, printers, scanners and related ICT equipment.
• Good communication, problem-solving and interpersonal skills.
• Ability to maintain confidentiality and handle institutional information responsibly.
• Willingness to learn, follow instructions and work under the supervision of the ICT Officer.

Previous experience in ICT support, computer maintenance, networking, website management, cybersecurity or systems administration will be an added advantage.

Knowledge of Learning Management Systems, Student Management Systems, biometric systems, website content management and institutional email administration will also be an added advantage.

KEY DUTIES AND RESPONSIBILITIES

The Assistant ICT Officer Intern will be responsible for the following:

ICT Technical Support

• Provide first-level ICT support to staff and students by diagnosing and resolving basic hardware and software problems.
• Receive, record and respond to ICT support requests in a timely and professional manner.
• Escalate complex ICT problems to the ICT Officer where necessary.
• Assist users with basic computer operations, approved software applications and institutional digital systems.
• Provide guidance to staff and students on the proper use of ICT equipment and systems.

Hardware Installation and Maintenance

• Install, configure and maintain desktop computers, laptops, printers, scanners and other ICT equipment.
• Assist with the diagnosis and repair of basic computer hardware problems.
• Support the installation, configuration and troubleshooting of printers, photocopiers, biometric devices and other ICT peripherals.
• Assist with the setup, deployment, relocation and replacement of ICT equipment.
• Ensure that ICT equipment is properly connected, labelled, stored and secured.
• Report damaged, missing, outdated or non-functional ICT equipment to the ICT Officer.

Software and Operating Systems

• Support the installation, configuration and maintenance of operating systems and approved software applications.
• Assist with software updates, antivirus updates, system patches and routine computer maintenance.
• Ensure that only authorised and properly licensed software is installed on institutional computers.

REQUIRED COMPETENCIES

The successful applicant must demonstrate:

• Basic computer hardware and software troubleshooting skills;
• Knowledge of Microsoft Windows and Microsoft Office applications;
• Basic knowledge of networking, LAN systems, Wi-Fi and internet troubleshooting;
• Ability to install and configure computers, printers and approved software;
• Basic understanding of cybersecurity and data protection;
• Ability to maintain accurate ICT records and inventories;
• Strong analytical and problem-solving skills;
• Good written and verbal communication skills;
• Ability to explain basic technical matters to non-technical users;
• Ability to work independently and under supervision;
• Good time management and organisational skills;
• Willingness to learn new technologies and systems;
• Ability to maintain confidentiality;
• Professional conduct and respect for institutional procedures; and
• Ability to work effectively with staff, lecturers and students.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure

STRICT APPLICATION REQUIREMENTS

Applicants must submit ONE complete PDF file containing all required application documents.

The documents must be arranged in the following order:

• Application or cover letter;
• Curriculum Vitae;
• Grade 12 School Certificate;
• Diploma or Degree certificate in ICT, Information Technology, Computer Science or a related field;
• Academic transcript;
• ZAQA verification or evaluation report for the relevant Diploma or Degree;
• National Registration Card or valid passport;
• Relevant ICT, networking, cybersecurity, software or professional certificates, where applicable;
• Evidence of previous employment, internship, attachment or practical ICT experience, where applicable; and
• Professional or academic references.

All documents must be clear, readable and combined into one PDF file.

The PDF file must be clearly named using the applicant’s full name and the position applied for.

Example:

Chanda_Mwamba_Assistant_ICT_Officer_Intern.pdf

IMPORTANT APPLICATION NOTICE

The following application rules will be strictly enforced:

• All application documents must be submitted as one PDF file.
• Multiple attachments will not be accepted.
• Individual photographs of documents sent separately will not be accepted.
• Applications submitted without a cover letter will be disqualified.
• Applications submitted without a Curriculum Vitae will be disqualified.
• Applications submitted without a Grade 12 School Certificate will be disqualified.
• Applications submitted without the relevant Diploma or Degree certificate will be disqualified.
• Applications submitted without ZAQA verification of the relevant qualification will be disqualified.
• Applications submitted without an NRC or valid passport will be disqualified.
• Blurred, unreadable or incomplete documents may result in disqualification.
• Documents submitted through WhatsApp or other unauthorised platforms will not be considered unless specifically requested by Management.
• Applicants must not submit multiple mails or separate attachments for the same application.
• Applicants must use the prescribed file-naming format.
• Submission of false, altered, forged or misleading documents will result in immediate disqualification and may be reported to the relevant authorities.
• Failure to follow any part of the prescribed application process will render the application null and void.

Only applicants who meet the minimum qualifications and fully comply with the application instructions will be considered for shortlisting.

APPLICATION PROCEDURE

Only shortlisted candidates will be contacted.

Zera International College of Health Sciences reserves the right not to make an appointment where applicants do not meet the required academic, technical, professional or institutional standards.

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