Summary
Date Posted: Tuesday, October 11, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Full Time
• Lusaka, Zambia
• Posted 5 hours ago
• Closes: October 17, 2022
iSON Xperiences
Job Purpose:
To define, standardize and monitor quality parameters and thereafter make recommendations for on going improvements.

Knowledge, Skills and experience
1. Graduate with 3 – 5 years of relevant experience / ISO 27001 awareness/ internal auditor, Six Sigma Yellow/Green/Black Belt in a large telecom setup. Must have prior Experience in Managing Quality processes with a large telecom organization
2. Good Knowledge of ISO 27001
3. Good knowledge of call Center operations which includes In bound, Outbound and Back office)
4. Process orientation
5. Knowledge on Six Sigma tools & techniques
6. Good Analytical and communication Skills
7. Exposure to Six Sigma, TQM, Policy Deployment, and other macro approaches to Excellence. Extensive work on Problem Solving tools & techniques
8. Excellent observation and eye for detail
9. Good client interaction skills.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Job application procedure
Please send an updated and detailed CV to recruitment.zm@isonxperiences.com 

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