Barman – Job Description (Lodge)

Position Title

Barman / Bartender

Department

Food & Beverage / Bar

Reports To

Restaurant Supervisor / Lodge Manager

Job Purpose

The Barman is responsible for preparing and serving beverages to guests, maintaining cleanliness and organization of the bar area, managing beverage stock, and delivering excellent customer service to ensure guest satisfaction within the lodge.

Qualifications and Requirements

Grade 12 Certificate.

Certificate in Food & Beverage, Hospitality, or Bartending is an added advantage.

Minimum of 1 – 3 years’ experience in a bar, restaurant, hotel, or lodge environment.

Knowledge of beverage preparation and customer service.

Good communication and interpersonal skills.

Honest, reliable, and well-presented.

Ability to work shifts, weekends, and public holidays.

Key Skills and Competencies

Customer service skills

Communication skills

Attention to detail

Cash handling and accountability

Teamwork

Time management

Professional appearance and conduct

• Prepare and serve alcoholic and non-alcoholic beverages according to lodge standards.
• Welcome and attend to guests professionally and courteously.
• Maintain cleanliness and organization of the bar and service areas.
• Monitor beverage stock levels and report shortages to management.
• Ensure proper storage and handling of beverages and bar equipment.
• Operate the cash register or point-of-sale system accurately.
• Ensure guests are served responsibly and in accordance with company policies.
• Assist in stock taking and inventory control.
• Maintain hygiene and safety standards within the bar area.
• Promote positive guest experiences and handle customer complaints professionally.
• Support restaurant and lodge operations when required.

• Customer service skills
• Communication skills
• Attention to detail
• Cash handling and accountability
• Teamwork
• Time management
• Professional appearance and conduct

• Grade 12 Certificate.
• Certificate in Food & Beverage, Hospitality, or Bartending is an added advantage.
• Minimum of 1 – 3 years’ experience in a bar, restaurant, hotel, or lodge environment.
• Knowledge of beverage preparation and customer service.
• Good communication and interpersonal skills.
• Honest, reliable, and well-presented.
• Ability to work shifts, weekends, and public holidays.