We are Hiring!

Access Bank Zambia is seeking to recruit a self-motivated, enthusiastic, and innovative person to fill the role of Branch Manager x 7 in Retail Digital Banking based in the following areas: Zambezi, Mpulungu, Mwinilunga, Mfumbwe, Sesheke, Mongu and Kitwe.

Why The Role Exists

The Branch Manager will achieve branch targets by developing and executing sales and marketing strategies, building and maintaining excellent standards of customer service, managing compliance with procedures and providing hands-on leadership and management to the branch team. The role reports to the Regional Branch Manager.

What You Will Be Responsible For

• Participate in developing a strategy for the in-country branches in alignment with the country's Retail Banking and overall country strategy.
• Work closely with country branch management to cascade the strategy into objectives and plans for specific segments, products, and branches, tailoring it to the needs of different locations.
• Translate the branch strategy into targets per Relationship Officer.
• Hold daily sales meetings.
• Share the strategy with the Head of Retail Banking for approval.
• Communicate and monitor strategy implementation and adjust in line with market trends and movements.
• Identify opportunities to bring in new business through market research and prioritise focus areas aligned with the Retail Banking strategy.
• Create, implement, and monitor sales plans.
• Follow-up to track appointment scheduling with customers.
• Maintain oversight of customer-generated call reports and summarise customer discussion outcomes.
• Create, communicate, implement, and monitor sales strategies for walk-in customers, ensuring they are directed to the appropriate product and service areas.

What You Need To Have (Skills & Experience)

• University Degree in Banking, Finance, Business Administration, or other relevant discipline.
• 5+ years’ retail banking experience with significant sales and client-facing exposure, plus a proven track record of team management.

Key Competencies:

• Good people skills with an ability to approach, build and maintain relationships at all organisational levels.
• Good listening and verbal and written communication skills with an ability to cut to the core.
• Able to lead and manage a team to achieve agreed objectives.
• Conflict management, negotiation and influencing skills.
• Highly analytical and attentive to detail.
• Solution-focused problem solver with a track record of handling complex customer issues.
• Self-starting, proactive, resourceful, efficient, and deadline-driven.
• Judgement and decision-making skills

• Participate in developing a strategy for the in-country branches in alignment with the country's Retail Banking and overall country strategy.
• Work closely with country branch management to cascade the strategy into objectives and plans for specific segments, products, and branches, tailoring it to the needs of different locations.
• Translate the branch strategy into targets per Relationship Officer.
• Hold daily sales meetings.
• Share the strategy with the Head of Retail Banking for approval.
• Communicate and monitor strategy implementation and adjust in line with market trends and movements.
• Identify opportunities to bring in new business through market research and prioritise focus areas aligned with the Retail Banking strategy.
• Create, implement, and monitor sales plans.
• Follow-up to track appointment scheduling with customers.
• Maintain oversight of customer-generated call reports and summarise customer discussion outcomes.
• Create, communicate, implement, and monitor sales strategies for walk-in customers, ensuring they are directed to the appropriate product and service areas.

• Good people skills with an ability to approach, build and maintain relationships at all organisational levels.
• Good listening and verbal and written communication skills with an ability to cut to the core.
• Able to lead and manage a team to achieve agreed objectives.
• Conflict management, negotiation and influencing skills.
• Highly analytical and attentive to detail.
• Solution-focused problem solver with a track record of handling complex customer issues.
• Self-starting, proactive, resourceful, efficient, and deadline-driven.
• Judgement and decision-making skills

• University Degree in Banking, Finance, Business Administration, or other relevant discipline.
• 5+ years’ retail banking experience with significant sales and client-facing exposure, plus a proven track record of team management.