Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank's strategic vision, in the Information Technology Division under the Technology Strategy & Service Management at Head Office - Support Functions:

Department

Technology Strategy & Service Management

Location

Head Office - Support Functions

Duration

Permanent & Pensionable

Role Description

Job Purpose

The role of the Business analyst (BAs) will be to bridge the gap between Technology and the business units using various analysis techniques to help the business understand and frame their requirements clearly and thereafter support the translation of those refined requirements to the solution architect for designing of technical solutions.

The BA will work closely with the various divisions of the bank to translate business requirements into technical requirements.

Job Responsibilities

General:

• Bridge between different business and functional units of the bank to deliver business change and transformation.
• Apply a structured project management environment to prepare and deliver the full range of business analysis documentation using structured methodologies and modelling techniques (this includes business requirements specifications, user guide updates, impact assessments and business models).
• Clear understanding of business requirements and bank policies, processes and procedures.
• Lead workshops to obtain or review key information for business analysis (includes reviewing, analyzing, evaluating business problems and opportunities for innovation).
• Reviewing, analyzing, evaluating business problems and opportunities for innovation in new products, technologies and business models that would help the bank remain relevant and competitive in the prevailing environment.
• Participate in the development of terms of reference documents and request for proposals.
• Participate in the vendor proof of concept and help in the first bid or buy-in resolution.
• Participate in the evaluation of tenders as and when called upon.
• Defend and influence changes by providing relevant information to help make appropriate decisions.
• Acquire and develop in-depth knowledge on the different functional and business units of the bank to which the business analysis has been assigned as well as the industry.
• Collaborate with the test unit to ensure the right product is delivered to expectation by stakeholders.
• Maintain and regularly review key bank policies, processes and procedures and provide recommendations on process efficiencies.
• Elicit requirements using various techniques; interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, user cases, scenarios, business analysis, task and workflow analysis.
• Analyze and document business requirements with internal and external stakeholders.
• Recommendation of the Solutions for identified needs and create requirements.
• Determine and clarify business needs with internal and external stakeholders.
• Assess the impact of changes and facilitate the documentation of business cases.
• Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
• Conduct change impact analysis to assess the potential implications of changes, documents and quote business rules, functions and requirements.
• Participating in the planning and execution of projects that move ideas from ideation to incubation and prototyping.
• Develop requirements specifications according to standard templates.
• Communicate and interact professionally with a diverse group, executives, managers, and subject matter experts.

Teamwork

• Determine new, creative ways to employ teams on projects and distribute responsibilities
• Work across practice to share lessons learned and best practices
• Manage day-to-day client interaction and expectations for assigned projects
• Anticipate client’s needs and propose alternative business solutions
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possesses a knowledge base of each client’s business, organization and objectives
• Facilitate and participate in product risk analysis with the test unit to develop project risk-based test cases

Business Process Management:

• Evaluate, design, monitor and give input on the management of business processes.
• Work collaboratively across all departments of the organization to help improve the management of business processes.
• Introduce innovation into the process that can impact results, enhance profitability and facilitate the organization to meet its business objectives and goals.
• Constantly update central repository with documented processes, policies and procedures.
• Continuously update changes to business and operational way of working.

Stakeholder Engagement

• Work with various teams to transform requirements into deliverables.
• Work with stakeholders to identify required changes.
• Ensure effective change management for involved business units.
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Collaborate with test managers on associated testing efforts
• Ensure the test team makes the test discipline effective during the project lifecycle.

Risk Management:

• Ensure that all risks applicable to your area are identified, assessed, reported and captured in the risk register.
• Ensure accurate and complete reporting of risk events within the stipulated timeline (i.e. 7 calendar days)
• Ensure all emerging risks are reported and mitigating factors put in place.
• Identify, monitor and report Key Risk Indicators (KRIs) in your respective unit/department
• Ensure that you are operating within the given risk appetites and report any breaches promptly
• Implement and close all audit recommendations, identified control weaknesses from Risk RCSAs, Consultancy reports or Customer complaints and risk events
• Participate in the annual review of procedure manuals when requested
• Ensure you familiarize yourself with and adhere to the Zanaco Enterprise risk management framework and participate in risk management trainings organized by IRM

FINANCIAL DIMENSION

Budget:

• Support the generation and evaluation of Business Case
• Profitability/Risks/Opportunities

MANAGEMENT DIMENSION

Direct Subordinates: 0

• Nil

Indirect Subordinates:

• Project team members and consultants/vendors

COMMUNICATION/INFLUENCING

Communication:

• Facilitation of Meetings and Workshops using different Tools and Techniques matching the goal
• Delivers informative, well-organized Presentations.
• Understanding how to communicate difficult/sensitive information tactfully.
• Communication of needed Changes to Development Team

INTERNAL/EXTERNAL CONTACT

External:

• Stakeholders
• Vendors

Internal:

• Executive
• Leadership (of Team, Business Staff, Sponsors)
• Change Management Forum

DECISION MAKING

Autonomous Decisions:

• 0

Non-Autonomous Decisions:

• Which Vendors or Consultants to engage
• Scope
• Benefits
• Time
• Budget
• Quality
• Recommendations on change initiatives to address specific business performance gaps

Requirements

QUALIFICATIONS/EXPERIENCE

Education:

• Degree in Business /IT/Project Management
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translating them into system and operational requirements

Professional: As required by Function

Minimum Experience: 2 years’ experience in Business Analysis, Project Management or Banking experience

• Bridge between different business and functional units of the bank to deliver business change and transformation.
• Prepare and deliver business analysis documentation using structured methodologies and modelling techniques, including business requirements specifications, user guide updates, impact assessments and business models.
• Lead workshops to obtain or review key information for business analysis and evaluate business problems and opportunities for innovation.
• Participate in the development of terms of reference documents and requests for proposals, vendor proof of concept, bid or buy-in resolution, and tender evaluations.
• Collaborate with the test unit to ensure the right product is delivered to stakeholder expectations.
• Maintain and regularly review key bank policies, processes and procedures and recommend process efficiencies.
• Elicit, analyze and document business requirements with internal and external stakeholders using various techniques.
• Recommend solutions for identified needs and clarify business needs with stakeholders.
• Assess the impact of changes and facilitate the documentation of business cases.
• Conduct analysis to determine the best path for solving business problems and opportunities, including process improvement, systems enhancement, user training, and/or software procurement.
• Plan and execute projects that move ideas from ideation to incubation and prototyping.
• Develop requirements specifications according to standard templates.
• Work collaboratively across departments to improve business process management and introduce process innovation.
• Update the central repository with documented processes, policies and procedures and document changes to business and operational ways of working.
• Work with stakeholders and teams to transform requirements into deliverables, identify required changes, and ensure effective change management.
• Ensure issues are identified, tracked, reported and resolved in a timely manner.
• Collaborate with test managers and ensure effective testing throughout the project lifecycle.
• Identify, assess, report and capture risks in the risk register; report risk events and emerging risks within stipulated timelines and implement mitigating factors.
• Identify, monitor and report Key Risk Indicators (KRIs), operate within risk appetites, report breaches, and implement and close audit recommendations and control weaknesses.
• Participate in procedure manual reviews and adhere to the Zanaco Enterprise risk management framework.
• Support the generation and evaluation of business cases.
• Facilitate meetings and workshops, deliver presentations, communicate sensitive information tactfully and communicate needed changes to the development team.

• Strong analytical skills
• Product management skills
• Business analysis and requirements elicitation
• Business process analysis, modelling and improvement
• Project management and structured documentation
• Workshop facilitation and stakeholder engagement
• Communication and presentation skills
• Change impact analysis and business case development
• Risk analysis and risk management
• Requirements specification development

• Degree in Business /IT/Project Management
• Strong analytical and product management skills, including the ability to interpret customer business needs and translate them into system and operational requirements
• Professional qualifications as required by Function