Business Process Optimisation Manager
2026-04-16T18:26:30+00:00
ABSA
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Finance
Management, Business Operations
2026-04-26T17:00:00+00:00
8
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
This role will be dedicated to driving and implementing automation, efficiency and process re-engineering projects in Operations. The resource will be the key contact across Operations for these projects and liaise with enabling functions, i.e., Digital and Technology, Business, Finance, Risk and others. The role holder will assist respective teams in Operations to model, remap, and drive efficient processes in order to increase productivity and reduce effective unit costs.
Responsibilities or duties
Job Description
- Develop collaborative relationships through dealing with different cultural customs, and political factors.
- Diffuse and address conflict. Identify where conflicts and/or synergies exist between technologies and business functions.
- Meet business needs through the ability to perform requirements’ analysis and define and design solution options.
- Contribute to a culture of transformation by participating in Absa culture building initiatives
- Stay abreast of global developments in the field of business analysis expertise, ensuring personal growth and professional growth.
- Understand and embrace the Absa values, leading by example.
- Add value to Absa and seek opportunities to improve business processes, models and systems.
- Apply continuous improvement by identifying and executing on opportunities.
- Ensure success of high risk or strategic projects.
- Create and maintain an operating plan (roadmap) for achieving the strategic vision and operating platform, while delivering on expected business results.
- Identify and prioritize business needs decomposed to produce verified business requirements
- Define project scope, context, objectives, business processes and requirements
- Support the achievement of the business strategy, objectives and values
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team
- Learn the Absa business process modelling notation and become an expert user of the Absa modelling tool and repository
- Work closely with Operations Unit leads and Risk, Governance and Control team to identify manual processes that have high residue risk and identify areas for automation or process improvement in order to enhance the control environment
- Promptly prepare and distribute periodic reports on project execution and delivery, including bottlenecks and relevant action plans, to senior management and respective project working groups and steercos.
Role Specific:
- Versed in both adaptive and predictive project methodologies as well as being comfortable working in a hybrid way that achieves optimal results.
- Mastered the industry recognized knowledge areas for Business Analysis and be able to work from the highest levels of abstraction; ambiguity and complexity to the most granular task-level activities. This includes an understanding of databases, entity relationships and big data principles.
- Analytical skills and an eye for detail
- Commercial awareness
- Planning and organisational skills
- Communication and presentation skills
- Formulating strategies and concepts
- Persuading and influencing
Person Specific:
- – Excellent leadership skills
- – Ability to prepare and present proposals for the assigned business units and products
- – Negotiation skills
- – Project and Change management track record of business risk management
- – Successful delivery of business and cultural change and delivery and embedding of associated benefits.
- – Experience of Bank operations management at a middle management level
- Good interpersonal skills
- Planning and organising skills
- Resilience and flexibility
- Quality/excellence mindset
- Customer service orientation
- Results focussed
Qualifications or requirements (e.g., education, skills)
Experience:
- Minimum is a Bachelor Degree in relevant field, MBA is preferable.
- Business analysis/ change management or project management qualifications will be an added advantage
- Awareness of cultural differences and varying legal/regulatory environments.
- Banking, Financial services or FMCG industry related knowledge.
Knowledge & Skills
Essential
- Working knowledge of Operations environments
- Strategic planning and implementation
- Operations Management
- Financial Management
- Risk Management
- Project Management
Preferred
Competencies:
- Business management & excellent in People Management
- Risk Management
- Communication/Influencing skills
- Stakeholder/customer relationship management
- Leadership and people management skills
- Strong data and digital experience
- Strong Communication/Influencing skills and managing multiple stakeholders and customer relationships
- Strong influencing and negotiation skills
- Excellent diagnostic skills, rigorous approach to problem solving and strong analytical skills
- Excellent comprehension skills to understand and interpret industry data and economic trends
- – Ability to think creatively and identify innovative solutions
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
* Develop collaborative relationships through dealing with different cultural customs, and political factors. * Diffuse and address conflict. Identify where conflicts and/or synergies exist between technologies and business functions. * Meet business needs through the ability to perform requirements’ analysis and define and design solution options. * Contribute to a culture of transformation by participating in Absa culture building initiatives * Stay abreast of global developments in the field of business analysis expertise, ensuring personal growth and professional growth. * Understand and embrace the Absa values, leading by example. * Add value to Absa and seek opportunities to improve business processes, models and systems. * Apply continuous improvement by identifying and executing on opportunities. * Ensure success of high risk or strategic projects. * Create and maintain an operating plan (roadmap) for achieving the strategic vision and operating platform, while delivering on expected business results. * Identify and prioritize business needs decomposed to produce verified business requirements * Define project scope, context, objectives, business processes and requirements * Support the achievement of the business strategy, objectives and values * Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team * Learn the Absa business process modelling notation and become an expert user of the Absa modelling tool and repository * Work closely with Operations Unit leads and Risk, Governance and Control team to identify manual processes that have high residue risk and identify areas for automation or process improvement in order to enhance the control environment * Promptly prepare and distribute periodic reports on project execution and delivery, including bottlenecks and relevant action plans, to senior management and respective project working groups and steercos.
* Versed in both adaptive and predictive project methodologies as well as being comfortable working in a hybrid way that achieves optimal results. * Mastered the industry recognized knowledge areas for Business Analysis and be able to work from the highest levels of abstraction; ambiguity and complexity to the most granular task-level activities. This includes an understanding of databases, entity relationships and big data principles. * Analytical skills and an eye for detail * Commercial awareness * Planning and organisational skills * Communication and presentation skills * Formulating strategies and concepts * Persuading and influencing * Excellent leadership skills * Ability to prepare and present proposals for the assigned business units and products * Negotiation skills * Project and Change management track record of business risk management * Successful delivery of business and cultural change and delivery and embedding of associated benefits. * Experience of Bank operations management at a middle management level * Good interpersonal skills * Planning and organising skills * Resilience and flexibility * Quality/excellence mindset * Customer service orientation * Results focussed * Working knowledge of Operations environments * Strategic planning and implementation * Operations Management * Financial Management * Risk Management * Project Management * Business management & excellent in People Management * Risk Management * Communication/Influencing skills * Stakeholder/customer relationship management * Leadership and people management skills * Strong data and digital experience * Strong Communication/Influencing skills and managing multiple stakeholders and customer relationships * Strong influencing and negotiation skills * Excellent diagnostic skills, rigorous approach to problem solving and strong analytical skills * Excellent comprehension skills to understand and interpret industry data and economic trends * Ability to think creatively and identify innovative solutions
* Minimum is a Bachelor Degree in relevant field, MBA is preferable. * Business analysis/ change management or project management qualifications will be an added advantage * Awareness of cultural differences and varying legal/regulatory environments. * Banking, Financial services or FMCG industry related knowledge. * Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
JOB-69e129d6b00dc
Vacancy title:
Business Process Optimisation Manager
[Type: FULL_TIME, Industry: Finance, Category: Management, Business Operations]
Jobs at:
ABSA
Deadline of this Job:
Sunday, April 26 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Thursday, April 16 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
This role will be dedicated to driving and implementing automation, efficiency and process re-engineering projects in Operations. The resource will be the key contact across Operations for these projects and liaise with enabling functions, i.e., Digital and Technology, Business, Finance, Risk and others. The role holder will assist respective teams in Operations to model, remap, and drive efficient processes in order to increase productivity and reduce effective unit costs.
Responsibilities or duties
Job Description
- Develop collaborative relationships through dealing with different cultural customs, and political factors.
- Diffuse and address conflict. Identify where conflicts and/or synergies exist between technologies and business functions.
- Meet business needs through the ability to perform requirements’ analysis and define and design solution options.
- Contribute to a culture of transformation by participating in Absa culture building initiatives
- Stay abreast of global developments in the field of business analysis expertise, ensuring personal growth and professional growth.
- Understand and embrace the Absa values, leading by example.
- Add value to Absa and seek opportunities to improve business processes, models and systems.
- Apply continuous improvement by identifying and executing on opportunities.
- Ensure success of high risk or strategic projects.
- Create and maintain an operating plan (roadmap) for achieving the strategic vision and operating platform, while delivering on expected business results.
- Identify and prioritize business needs decomposed to produce verified business requirements
- Define project scope, context, objectives, business processes and requirements
- Support the achievement of the business strategy, objectives and values
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team
- Learn the Absa business process modelling notation and become an expert user of the Absa modelling tool and repository
- Work closely with Operations Unit leads and Risk, Governance and Control team to identify manual processes that have high residue risk and identify areas for automation or process improvement in order to enhance the control environment
- Promptly prepare and distribute periodic reports on project execution and delivery, including bottlenecks and relevant action plans, to senior management and respective project working groups and steercos.
Role Specific:
- Versed in both adaptive and predictive project methodologies as well as being comfortable working in a hybrid way that achieves optimal results.
- Mastered the industry recognized knowledge areas for Business Analysis and be able to work from the highest levels of abstraction; ambiguity and complexity to the most granular task-level activities. This includes an understanding of databases, entity relationships and big data principles.
- Analytical skills and an eye for detail
- Commercial awareness
- Planning and organisational skills
- Communication and presentation skills
- Formulating strategies and concepts
- Persuading and influencing
Person Specific:
- – Excellent leadership skills
- – Ability to prepare and present proposals for the assigned business units and products
- – Negotiation skills
- – Project and Change management track record of business risk management
- – Successful delivery of business and cultural change and delivery and embedding of associated benefits.
- – Experience of Bank operations management at a middle management level
- Good interpersonal skills
- Planning and organising skills
- Resilience and flexibility
- Quality/excellence mindset
- Customer service orientation
- Results focussed
Qualifications or requirements (e.g., education, skills)
Experience:
- Minimum is a Bachelor Degree in relevant field, MBA is preferable.
- Business analysis/ change management or project management qualifications will be an added advantage
- Awareness of cultural differences and varying legal/regulatory environments.
- Banking, Financial services or FMCG industry related knowledge.
Knowledge & Skills
Essential
- Working knowledge of Operations environments
- Strategic planning and implementation
- Operations Management
- Financial Management
- Risk Management
- Project Management
Preferred
Competencies:
- Business management & excellent in People Management
- Risk Management
- Communication/Influencing skills
- Stakeholder/customer relationship management
- Leadership and people management skills
- Strong data and digital experience
- Strong Communication/Influencing skills and managing multiple stakeholders and customer relationships
- Strong influencing and negotiation skills
- Excellent diagnostic skills, rigorous approach to problem solving and strong analytical skills
- Excellent comprehension skills to understand and interpret industry data and economic trends
- – Ability to think creatively and identify innovative solutions
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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