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Vacancy title:
Call Centre Agent
[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service, Admin & Office, Communications & Writing]
Jobs at:
Codirect Courier and Fulfillment Center
Deadline of this Job:
Wednesday, July 29 2026
Duty Station:
Chalala, Shantumbu Road | Lusaka | Lusaka
Summary
Date Posted: Friday, July 24 2026, Base Salary: Not Disclosed
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Learn more about Codirect Courier and Fulfillment Center
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JOB DETAILS:
Company Overview
Codirect Fulfillment Centre Zambia is looking for motivated and results-driven Call Centre Agents to join our growing team.
Responsibilities
The successful candidates will be responsible for contacting customers, confirming orders, scheduling deliveries, resolving customer inquiries, and maintaining accurate customer records in the CRM system while delivering excellent customer service.
Qualifications & Experience Required
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Customer Service, Public Relations, or a related field.
- Previous experience in a call centre or customer service role is an added advantage.
- Excellent verbal communication and interpersonal skills.
- Good computer literacy and ability to use CRM systems.
- Strong customer service and problem-solving skills.
- Ability to work under pressure and meet daily targets.
- Honest, reliable, and a team player.
Additional Notes
Codirect Fulfillment Centre Zambia does not charge any application, interview, training, or recruitment fees at any stage of the hiring process.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested candidates should send their CV and a cover letter
Closing Date: 29th July 2026
Note: Codirect Fulfillment Centre Zambia does not charge any application, interview, training, or recruitment fees at any stage of the hiring process.
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