Call Centre Agent job at Ison Xperiences
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284 Days Ago
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Vacancy title:
Call Centre Agent

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Ison Xperiences

Deadline of this Job:
Saturday, October 07 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Monday, October 02 2023, Base Salary: Not Disclosed

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JOB DETAILS:
Position Summary:
• The Call Centre Agent is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.
• The primary focus of a Call Centre Agent is to assist; retain; acquire and/or recover customers.

Duties & Responsibility
1. Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
2. Ensures consistently imparting the correct product and services information during each call.
3. Obtains; imparts; clarifies and verifies information to and/ or from customers to ensure delivery of exceptional customer service
4. Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
5. Ensure that the quality of each call is in compliance with predefined quality parameters.
6. Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
7. Ensure strict adherence to established attendance schedules.
8. Ensures daily performance targets are met.

Qualifications
i. Must have completed 12 years of schooling.
ii. Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
iii. Good typing speed and computer skills, particularly with regard to Microsoft office applications
iv. Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
Note: Only those who meet the requirements will be contacted for interviews.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• Please send an updated CV to recruitment.zm@isonxperiences.com  and specify your location on your mail board.

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Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Saturday, October 07 2023
Duty Station: Lusaka
Posted: 02-10-2023
No of Jobs: 1
Start Publishing: 02-10-2023
Stop Publishing (Put date of 2030): 02-10-2066
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