Vacancy title:
Call Centre Agents

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service, Sales & Retail, Communications & Writing]

Jobs at:
D2C Telcare Limited

Deadline of this Job:
Wednesday, April 29 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Thursday, April 16 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

Join our Team as a Call Centre Agent

Are you someone who enjoys helping others and thrives in a fast-paced environment? At D2C Telcare Limited, we’re looking for motivated individuals who are passionate about customer service and eager to make a real impact. If you’re confident, adaptable, and ready to grow, we’d love to hear from you.

Job Purpose

As a Call Centre Agent, your role will be to:

• Handle customer inquiries with professionalism and empathy
• Resolve issues quickly while ensuring a positive experience
• Promote products and services that meet customer needs
• Meet performance goals and support customer retention

Qualifications and Requirements

We’re seeking candidates who bring energy, clarity, and care to every conversation. You should have:

• A Grade 12 certificate (minimum requirement) and a degree is an added advantage
• The ability to speak multiple languages.
• Excellent communication skills, both spoken and written
• A clear and confident way of explaining product and service benefits
• A persuasive and engaging approach with customers
• Flexibility to adapt to changing sales strategies and market conditions

Additional Notes

D2C Telcare is an equal opportunity employer. We welcome applications from all qualified individuals.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Please send your application. Make sure to include your current physical location in the subject line of your mail.

Only shortlisted candidates will be contacted. If you don’t hear from us within four weeks of the closing date, please consider your application unsuccessful.

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