General Responsibilities

Greet guests warmly and deliver excellent customer service.

Anticipate guest needs and resolve complaints quickly.

Communicate clearly with guests, colleagues, and other departments.

Follow Standard Operating Procedures (SOPs) and safety protocols.

Maintain cleanliness, hygiene, and proper grooming standards.

Handle payments, reservations, and equipment correctly.

Work as a team player and support colleagues during peak times.

Stay flexible, multitask, and adapt to changing situations.

Protect guest privacy and represent the brand positively.

Upsell services and help control costs and waste.

Join Chef Alaa

• Greet guests warmly and deliver excellent customer service.
• Anticipate guest needs and resolve complaints quickly.
• Communicate clearly with guests, colleagues, and other departments.
• Follow Standard Operating Procedures (SOPs) and safety protocols.
• Maintain cleanliness, hygiene, and proper grooming standards.
• Handle payments, reservations, and equipment correctly.
• Work as a team player and support colleagues during peak times.
• Stay flexible, multitask, and adapt to changing situations.
• Protect guest privacy and represent the brand positively.
• Upsell services and help control costs and waste.

• Customer Service
• Communication
• Teamwork
• Problem-solving
• Multitasking
• Flexibility
• Upselling
• Cost control
• Waste management

• Ability to greet guests warmly and deliver excellent customer service.
• Ability to anticipate guest needs and resolve complaints quickly.
• Clear communication skills.
• Knowledge of Standard Operating Procedures (SOPs) and safety protocols.
• Maintain cleanliness, hygiene, and proper grooming standards.
• Ability to handle payments, reservations, and equipment correctly.
• Team player mentality.
• Flexibility and ability to multitask.
• Ability to protect guest privacy and represent the brand positively.
• Willingness to upsell services and help control costs and waste.