Job Purpose

The Chief People Officer will provide strategic leadership of the People & Culture function, driving the organization’s human capital strategy to attract, develop, engage, and retain high-performing talent. The role ensures alignment of people strategies with business objectives while building a strong, innovative, and performance-driven organizational culture.

Key Responsibilities

1. Strategic People Leadership

Develop and execute the overall People & Culture strategy aligned to business goals.

Act as a key advisor to the CEO and executive team on all people-related matters.

Lead organizational design, workforce planning, and transformation initiatives.

1. Talent Acquisition & Development

Oversee recruitment strategies to attract top-tier talent.

Lead succession planning and leadership development programs.

Champion continuous learning, upskilling, and career development pathways.

1. Performance Management

Design and implement effective performance management systems.

Ensure departments have clear KPIs and accountability frameworks.

Drive a culture of high performance and continuous improvement.

1. Employee Engagement & Culture

Build and sustain a strong, values-driven organizational culture.

Lead employee engagement initiatives and culture transformation programs.

Promote diversity, equity, inclusion, and belonging across the organization.

1. Employee Relations & Compliance

Ensure full compliance with labor laws and internal policies.

Oversee disciplinary processes, grievance handling, and conflict resolution.

Manage industrial relations and mitigate HR-related risks.

1. Compensation & Benefits

Develop competitive and fair remuneration structures.

Ensure internal equity and external market competitiveness.

Oversee reward systems and employee benefits programs.

1. HR Digital Transformation & Analytics

Drive adoption of HR technology and digital HR solutions.

Use HR analytics to support strategic decision-making.

Improve efficiency through automation of HR processes.

Qualifications & Experience

Must possess a Master’s Degree or MBA in Human Resource Management, Business Administration, or related field.

A Bachelor’s Degree in Human Resource Management, Business Administration, or related discipline is required.

Professional HR certification (e.g., ZIHRM or equivalent) is an added advantage.

Minimum of 8–12 years’ progressive HR experience, with at least 5 years in a senior leadership role.

Experience working in Fintech or ICT environments is highly desirable.

Technical Skills

Strong knowledge of HR Information Systems (HRIS) and digital HR transformation tools.

Proficiency in performance management systems and HR analytics.

Strong understanding of labor laws and HR compliance frameworks.

Ability to leverage technology to improve HR efficiency and employee experience.

Key Competencies

Strategic thinking and executive leadership

Strong communication and stakeholder management skills

High integrity and professionalism

Change management and organizational development capability

Strong business acumen and decision-making ability

Problem-solving under complex organizational environments

Key Performance Indicators (KPIs)

Employee retention and turnover rates

Time-to-hire and quality of hire

Employee engagement scores

Performance management effectiveness

Training and development impact

Compliance and employee relations case resolution timelines

• Develop and execute the overall People & Culture strategy aligned to business goals.
• Act as a key advisor to the CEO and executive team on all people-related matters.
• Lead organizational design, workforce planning, and transformation initiatives.
• Oversee recruitment strategies to attract top-tier talent.
• Lead succession planning and leadership development programs.
• Champion continuous learning, upskilling, and career development pathways.
• Design and implement effective performance management systems.
• Ensure departments have clear KPIs and accountability frameworks.
• Drive a culture of high performance and continuous improvement.
• Build and sustain a strong, values-driven organizational culture.
• Lead employee engagement initiatives and culture transformation programs.
• Promote diversity, equity, inclusion, and belonging across the organization.
• Ensure full compliance with labor laws and internal policies.
• Oversee disciplinary processes, grievance handling, and conflict resolution.
• Manage industrial relations and mitigate HR-related risks.
• Develop competitive and fair remuneration structures.
• Ensure internal equity and external market competitiveness.
• Oversee reward systems and employee benefits programs.
• Drive adoption of HR technology and digital HR solutions.
• Use HR analytics to support strategic decision-making.
• Improve efficiency through automation of HR processes.

• Strong knowledge of HR Information Systems (HRIS) and digital HR transformation tools.
• Proficiency in performance management systems and HR analytics.
• Strong understanding of labor laws and HR compliance frameworks.
• Ability to leverage technology to improve HR efficiency and employee experience.
• Strategic thinking and executive leadership
• Strong communication and stakeholder management skills
• High integrity and professionalism
• Change management and organizational development capability
• Strong business acumen and decision-making ability
• Problem-solving under complex organizational environments

• Master’s Degree or MBA in Human Resource Management, Business Administration, or related field.
• Bachelor’s Degree in Human Resource Management, Business Administration, or related discipline.
• Professional HR certification (e.g., ZIHRM or equivalent) is an added advantage.
• Minimum of 8–12 years’ progressive HR experience, with at least 5 years in a senior leadership role.
• Experience working in Fintech or ICT environments is highly desirable.