Background

A reputable Insurance Broking company is looking for a qualified Claims Assistant. We are a well-established insurance broking firm with over 30 years of experience in providing reliable insurance solutions. Our commitment to excellence, integrity, and innovation has positioned us as a leader in the industry. We foster a vibrant, inclusive, and high-performance work environment where talent, dedication, and professionalism are valued and rewarded. Join our team and contribute to building a safer, healthier future for our clients.

Responsibilities

• Receive, register, and process claims in line with company procedures.
• Set accurate initial reserves and update them promptly as claims progress.
• Verify loss circumstances and ensure damages align with the reported incident.
• Prepare and submit claims files for payment processing and recovery actions.
• Conduct inspections and assessments for motor and non-motor claims.
• Appoint and coordinate with loss adjusters and assessors when necessary.
• Liaise with repairers to ensure compliance with contracts and turnaround times.
• Validate claims for accuracy, identify potential fraud, and secure salvages.
• Ensure repair costs align with approved rates and supplier agreements.
• Provide regular updates to customers on the status of their claims.
• Resolve customer complaints promptly and escalate complex cases when required.
• Ensure adherence to service-level agreements and operational timelines.
• Ensure compliance with claims directives, including timely reserve updates and record maintenance.
• Prepare and submit accurate claims reports as required by management.
• Maintain proper documentation for ex gratia claims and repudiated cases.
• Adhere to internal compliance standards and follow established procedures.
• Manage and track daily tasks, deadlines, and pending claims.
• Visit clients and Insurance companies to follow up on claims.
• Maintain accurate records of actions taken and ensure timely follow-ups.

Requirements

• Have a first degree in Insurance and preferably an Advanced Diploma in Insurance from the Chartered Institute of Insurance or equivalent.
• Experience handling claims in the general insurance industry would be an added advantage.
• Proven knowledge of insurance standards and procedures.
• High attention to detail and excellent analytical skills.
• Clear verbal and written communication skills.
• Recent Graduates holding Insurance related qualifications are encouraged to apply.

• Receive, register, and process claims in line with company procedures.
• Set accurate initial reserves and update them promptly as claims progress.
• Verify loss circumstances and ensure damages align with the reported incident.
• Prepare and submit claims files for payment processing and recovery actions.
• Conduct inspections and assessments for motor and non-motor claims.
• Appoint and coordinate with loss adjusters and assessors when necessary.
• Liaise with repairers to ensure compliance with contracts and turnaround times.
• Validate claims for accuracy, identify potential fraud, and secure salvages.
• Ensure repair costs align with approved rates and supplier agreements.
• Provide regular updates to customers on the status of their claims.
• Resolve customer complaints promptly and escalate complex cases when required.
• Ensure adherence to service-level agreements and operational timelines.
• Ensure compliance with claims directives, including timely reserve updates and record maintenance.
• Prepare and submit accurate claims reports as required by management.
• Maintain proper documentation for ex gratia claims and repudiated cases.
• Adhere to internal compliance standards and follow established procedures.
• Manage and track daily tasks, deadlines, and pending claims.
• Visit clients and Insurance companies to follow up on claims.
• Maintain accurate records of actions taken and ensure timely follow-ups.

• High attention to detail and excellent analytical skills.
• Clear verbal and written communication skills.

• Have a first degree in Insurance and preferably an Advanced Diploma in Insurance from the Chartered Institute of Insurance or equivalent.
• Experience handling claims in the general insurance industry would be an added advantage.
• Proven knowledge of insurance standards and procedures.
• Recent Graduates holding Insurance related qualifications are encouraged to apply.