We are seeking to recruit qualified, motivated and results-oriented Underwriting Assistant and Claims Assistant to join our Underwriting and Claims Department.

CLAIMS ASSISTANT

Key Responsibilities

• Receive, register, and process insurance claims promptly and accurately.
• Verify claim documentation and ensure all required information is obtained.
• Liaise with clients, brokers, assessors, and service providers throughout the claims process.
• Maintain accurate claims records and update the claims management system.
• Assist in investigating claims and preparing reports.
• Follow up on outstanding claims and ensure timely settlement.
• Provide excellent customer service by responding to client queries professionally.

Requirements

• Grade 12 Certificate.
• Diploma in Insurance or a related field.
• 1–2 years' experience in claims handling or a similar role.

Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Attention to detail and accuracy.
• Good organizational and record-keeping skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.
• High level of integrity, confidentiality and professionalism

• Receive, register, and process insurance claims promptly and accurately.
• Verify claim documentation and ensure all required information is obtained.
• Liaise with clients, brokers, assessors, and service providers throughout the claims process.
• Maintain accurate claims records and update the claims management system.
• Assist in investigating claims and preparing reports.
• Follow up on outstanding claims and ensure timely settlement.
• Provide excellent customer service by responding to client queries professionally.

• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Attention to detail and accuracy.
• Good organizational and record-keeping skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.
• High level of integrity, confidentiality and professionalism

• Grade 12 Certificate.
• Diploma in Insurance or a related field.