Collections Officers job at ExpressCredit Zambia
Website :
22 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Collections Officers

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

ExpressCredit Zambia

Deadline of this Job:
Tuesday, June 11 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Date Posted: Tuesday, May 28 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about ExpressCredit Zambia
ExpressCredit Zambia jobs in Zambia

We invite suitably qualified individual based in Kitwe or Lusaka or able to self-relocate to apply for Position of Collections Officers in our Debt Collections Department.

Job Purpose
Responsible for managing the collection of outstanding debts from clients, negotiate payment arrangements, handle debtor enquiries, executing recovery and ensuring collection chain processes are in place, and to provide administrative assistance to the team.

Key Responsibilities
• Follow company standards and ensure high quality and productivity of job performance –
• Maintain good customer service.
• Follow internal rules/policies/guidelines.
• Contact debtors by telephone and email regarding the collection / recovery of overdue amounts on accounts. Updating client’s feedback on ERP system.
• Attend to walk-in clients for queries/payment arrangements.
• Follow up on promise to pay and payment commitment cases to ensure a positive resolution of actual payment
• Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures by form of payment in full, settlements and / or payment arrangements
• Meet monthly collection targets as assigned by management
• Keep track and ensure all incoming payments are assigned/flagged
• Ensure all loans above 90 days delay are terminated
• Refer matters to legal for legal recovery action where necessary
• Provide ad-hoc activities when required
• Tracking and communicating error deductions with partners and handling all related issues as per line manager requests
• Generate ideas and suggestions for collections strategies improvements
• Being up to date with newest procedures and all job-related updates
• Being able to multitask and work in a fact pace environment

Qualifications and Requirements
• Grade 12 (Min 25 points) Tertiary Qualification in related field (finance) added advantage
• 1-2 Years relevant field experience – Computer literacy in Microsoft office (Word, Excel, Outlook)
• Meet daily /weekly /monthly targets
• Make outbound calls in accordance with predetermined schedules
• Ability to analyze and interpret account and all client documents
• Ability to multitask and work in fast-paced enviroment
• Approachable personality with problem solving skills
• Accuracy in data capturing
• Target driven
• Persistence
• Team Player
• Good Communications Skills
• Attention to Detail
• Problem solver
• Good negotiation skills

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• To apply for this job please visit

All Jobs


Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Tuesday, June 11 2024
Duty Station: Lusaka
Posted: 28-05-2024
No of Jobs: 1
Start Publishing: 28-05-2024
Stop Publishing (Put date of 2030): 28-05-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.