Summary
Date Posted: Thursday, January 30 2025, Base Salary: Not Disclosed

JOB DETAILS:
The core functions for the Contact Center Agent is to manage inbound / or outbound calls, communications, handle customer engagements, identify customer needs, answer questions and solve problems and promote suitable products for loan renewal. It involves building sustainable customer relationships and ensuring clients receive tailored solutions that align with their financial requirements.

COMPETENCIES
• Good Interpersonal skills
• Active and reflective listener
• Ability to understand and handle objections
• Problem solving and flexibility
• Writing skills
• Capability to multi-task
• Good communicator
• Excellent customer service skills

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Handling inbound and outbound calls Act as a financial advisor, offering guidance on the most appropriate products that align with the client’s financial well-being
• Providing accurate information about products and services
• Identifying opportunities to cross sell or upsell products and services.
• Addressing customer complaints and attempting to resolve them effectively.
• Maintaining customer records and adhering to company policies and service level agreements while demonstrating excellent communication and problem solving skills.

QUALIFICATIONS
• Diploma/Degree in Banking and Finance, Business Administration , Marketing or any other relevant Business Related Diploma/Degree
• Experience in the same capacity /Similar Role with a micro finance institution or

Commercial Bank
• Strong analytical skills and pays attention to detail.
If you meet the set criteria and would need to be considered for the above-mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm not later than Wednesday 5th February, 2025.
FINCA, an equal opportunity Employer!

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate degree

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