Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Country Director of Sales, Zambia to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As the Country Director of Sales, Zambia you infuse our dynamic Sales Team with an unparalleled level of strategic vision, a results-driven mindset, and an unwavering passion for elevating customer interactions. Your role as a leader is pivotal in steering our sales efforts to new heights, and your ambition sets the tone for achieving exceptional outcomes.

Responsibilities:

• Strategically drives total profitable revenue and market share growth for the assigned Country.
• Ensures that all opportunities (all segments) for the country are optimized from, to and within the region.
• Proven track record in driving key hotel specific segments – Leisure, MICE, Corporate and M&E
• The job incumbent should be active, proactive, analysing and achieving results in every respect.
• All work will be in line with the country guidelines, business plan, Radisson Hotel Group corporate guidelines and service concepts.
• To drive and work with the hotels sales teams in Zambia to drive strategic commercial activity.
• Drive performance and market share from all country, regional and global accounts.
• Represent Radisson Hotel Group at meetings as requested to support both sales and the country.
• Manages all aspects of the hotel’s sales team initiatives.
• Maximize the revenue and growth of the hotel by directing the revenue generates activities in accordance with the business plan.
• Drive new business for your hotel.
• Build effective and collaborative relationships with internal and external stakeholders to ensure all sales opportunities are maximized.

TASKS, DUTIES AND RESPONSIBILITIES:

Overall Management/Leadership

• Inducts all new and existing Hotel Sales teams on all Radisson Hotel Group policies and procedures.
• Ensures they familiarize themselves with product knowledge for the Country portfolio.
• Maintain strong relationships throughout the area and hotels; sales, revenue, marketing and operations departments.
• Lives and acts in accordance with the Radisson Hotel Group corporate values and company culture.
• Utilizes leadership skills to help maximize hotel sales team’s productivity.
• Ensures that they exceed client expectations.
• Ensures that they act as ambassadors or Radisson Hotel Group, becoming acknowledged experts on market and customer issues within the territory of all Radisson Entities in Zambia.

Sales Strategy and Delivery

• Conducts regular meetings with the Regional Director of Sales, Africa and General Managers to set objectives, ensure that action plans are in place for the country and review performance of the hotel sales teams.
• Identifies new business opportunities or strategies for the hotels in the country.
• Creates and drives new sales plans when applicable within the country.
• Achieves overall sales targets for all segments.
• Implements strategies to facilitate market penetration for increased national and international production to meet increasing demands reflecting in the change and growth of the Company.
• Monitors sales productivity by ensuring sales tools are used and always up to date.
• Increases sales volumes and profitability by formulating and executing projects for all market segments for the country.
• Analyses sales statistics to formulate and increase profitability.
• Reviews market analysis to determine client needs, occupancy potential, desired and competitive rates etc.
• Drive business with the focus on total profitable revenue.
• New market and segment development and optimisation of the sales value chain

Qualifications

• Desirable University or tertiary qualification
• 3 Years sales account management
• 7 Years experience in the hotel industry
• Excellent and fluent in English
• Leisure Industry experience essential
• Achieve sales goals by managing the sales team.
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and sales productivity.
• Commercially astute, multi-tasker who is motivated by challenge.
• Driven and ambitious to increase productivity and sales volume with appropriate techniques.
• Clear thinker with excellent communication abilities and attention to detail
• Strong negotiation skills.
• Ability to enhance the hotels community image.
• It’s all about the experience and the sale, so say Yes I Can!

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Role & Responsibilities

• Responsible for all business generation inbound and outbound of the country.
• Account management of own assigned accounts – both existing and new.
• Understand the needs of each hotel within the country to develop and implement a sales strategy to meet their needs.
• Creates and implements initiatives for all assigned hotels within the country to develop, implement and maintain sales strategies to meet their needs.
• Key sales support and communicator for the hotel General Managers within the country (hotel strategic point of contact) to global stakeholders to support commercial needs.
• Ensuring RGI (Revenue Generation Index) growth for the country.
• Directs all sales opportunities to hotels in a timely fashion and assist them with the quotation and securing the business.
• Attends major travel functions and trade shows to promote the hotels within the country.

Laws, regulations and policies

• Ensures they follow all applicable laws and corporate standards and guidelines.
• Responsible Business – shows involvement and interest in environmental and/or social issues by participating in Responsible Business property and country activities.

Health & Safety

• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the fire, emergency and bomb procedures.

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

• Strategically drives total profitable revenue and market share growth for the assigned Country.
• Ensures that all opportunities (all segments) for the country are optimized from, to and within the region.
• Proven track record in driving key hotel specific segments – Leisure, MICE, Corporate and M&E
• The job incumbent should be active, proactive, analysing and achieving results in every respect.
• All work will be in line with the country guidelines, business plan, Radisson Hotel Group corporate guidelines and service concepts.
• To drive and work with the hotels sales teams in Zambia to drive strategic commercial activity.
• Drive performance and market share from all country, regional and global accounts.
• Represent Radisson Hotel Group at meetings as requested to support both sales and the country.
• Manages all aspects of the hotel’s sales team initiatives.
• Maximize the revenue and growth of the hotel by directing the revenue generates activities in accordance with the business plan.
• Drive new business for your hotel.
• Build effective and collaborative relationships with internal and external stakeholders to ensure all sales opportunities are maximized.
• Inducts all new and existing Hotel Sales teams on all Radisson Hotel Group policies and procedures.
• Ensures they familiarize themselves with product knowledge for the Country portfolio.
• Maintain strong relationships throughout the area and hotels; sales, revenue, marketing and operations departments.
• Lives and acts in accordance with the Radisson Hotel Group corporate values and company culture.
• Utilizes leadership skills to help maximize hotel sales team’s productivity.
• Ensures that they exceed client expectations.
• Ensures that they act as ambassadors or Radisson Hotel Group, becoming acknowledged experts on market and customer issues within the territory of all Radisson Entities in Zambia.
• Conducts regular meetings with the Regional Director of Sales, Africa and General Managers to set objectives, ensure that action plans are in place for the country and review performance of the hotel sales teams.
• Identifies new business opportunities or strategies for the hotels in the country.
• Creates and drives new sales plans when applicable within the country.
• Achieves overall sales targets for all segments.
• Implements strategies to facilitate market penetration for increased national and international production to meet increasing demands reflecting in the change and growth of the Company.
• Monitors sales productivity by ensuring sales tools are used and always up to date.
• Increases sales volumes and profitability by formulating and executing projects for all market segments for the country.
• Analyses sales statistics to formulate and increase profitability.
• Reviews market analysis to determine client needs, occupancy potential, desired and competitive rates etc.
• Drive business with the focus on total profitable revenue.
• New market and segment development and optimisation of the sales value chain
• Responsible for all business generation inbound and outbound of the country.
• Account management of own assigned accounts – both existing and new.
• Understand the needs of each hotel within the country to develop and implement a sales strategy to meet their needs.
• Creates and implements initiatives for all assigned hotels within the country to develop, implement and maintain sales strategies to meet their needs.
• Key sales support and communicator for the hotel General Managers within the country (hotel strategic point of contact) to global stakeholders to support commercial needs.
• Ensuring RGI (Revenue Generation Index) growth for the country.
• Directs all sales opportunities to hotels in a timely fashion and assist them with the quotation and securing the business.
• Attends major travel functions and trade shows to promote the hotels within the country.
• Ensures they follow all applicable laws and corporate standards and guidelines.
• Responsible Business – shows involvement and interest in environmental and/or social issues by participating in Responsible Business property and country activities.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the fire, emergency and bomb procedures.

• Strategic vision
• Results-driven mindset
• Elevating customer interactions
• Achieving exceptional outcomes
• Profitable revenue and market share growth
• Optimizing opportunities
• Driving key hotel specific segments (Leisure, MICE, Corporate and M&E)
• Active, proactive, analysing and achieving results
• Strategic commercial activity
• Performance and market share drive
• Representing the company
• Managing sales team initiatives
• Maximizing revenue and growth
• Driving new business
• Building effective and collaborative relationships
• Product knowledge
• Leadership skills
• Exceeding client expectations
• Market and customer issue expertise
• Setting objectives
• Action plan development
• Performance review
• Identifying new business opportunities
• Creating and driving sales plans
• Achieving sales targets
• Market penetration strategies
• Sales productivity monitoring
• Formulating and executing projects
• Sales statistics analysis
• Market analysis
• Client needs assessment
• Occupancy potential assessment
• Competitive rate analysis
• Total profitable revenue focus
• New market and segment development
• Sales value chain optimization
• Business generation (inbound and outbound)
• Account management
• Sales strategy development and implementation
• Key sales support and communication
• RGI growth
• Directing sales opportunities
• Quotation and business securing assistance
• Attending travel functions and trade shows
• Following laws, regulations, and corporate standards
• Responsible Business involvement
• Hazard reporting and reduction
• Fire, emergency, and bomb procedure understanding
• Excellent and fluent in English
• Leisure Industry experience
• Commercially astute
• Multi-tasking
• Motivated by challenge
• Driven and ambitious
• Clear thinker
• Excellent communication abilities
• Attention to detail
• Strong negotiation skills
• Ability to enhance hotels community image

• University or tertiary qualification (Desirable)
• 3 Years sales account management
• 7 Years experience in the hotel industry
• Excellent and fluent in English
• Leisure Industry experience essential
• Achieve sales goals by managing the sales team.
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and sales productivity.
• Commercially astute, multi-tasker who is motivated by challenge.
• Driven and ambitious to increase productivity and sales volume with appropriate techniques.
• Clear thinker with excellent communication abilities and attention to detail
• Strong negotiation skills.
• Ability to enhance the hotels community image.