Credit Collections Manager job at ENGIE Energy Access (Africa)
21 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Credit Collections Manager

[ Type: FULL TIME , Industry: Human Services , Category: Management ]

Jobs at:

ENGIE Energy Access (Africa)

Deadline of this Job:
Wednesday, June 12 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Date Posted: Wednesday, May 29 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about ENGIE Energy Access (Africa)
ENGIE Energy Access (Africa) jobs in Zambia

Job Overview
The Credit Collections Manager is fundamental to the successful implementation of the Customer Finance Strategy with regards to efficient management of customer loan repayments. S/he is integral to the implementation of sustainable collections activities targeted at collections effectiveness and loss reduction. The role is responsible to the formulation and execution of credit risk mitigation initiatives, encompassing credit culture enhancement, arrears collection and custody of delinquent assets. The role reports into the EEA Zambia Head of Customer Finance, S/he will work cross-functionally with commercial, operations, and field teams on the ground.

Job Description
Portfolio Management
• Responsible for Portfolio of end-to-end management of Active & PAR loans
• Create, cascade, and monitor Collections team priorities and projects according to CF strategies.
• Actively identify immediate & long-term portfolio risks and coordinate timely solution-based actions to closure.
• Portfolio Performance dashboard design, creation, and monitoring to ensure up to date information to all key stakeholders.
• Curate, implement & track defensive portfolio monitoring mechanisms, including early warning mechanisms and contingency plans to manage losses proactively.
• Proposals on new indicators to help steer customer repayment behavior.
Processes, Operations and Governance
• Align all Analytics & Collections strategies to Global CRMF and Country Credit policy.
• Drive high integrity & ethics in the Customer facing staff involved in repayments (FTE or Contract) by putting risk mitigating policies in place.
• To ensure good control mechanisms are in place and to ensure satisfactory quality assurance on Policies & SOPs
• Develop and manage Credit campaign decks to drive increased repayments and loss reduction.
• Responsible for continuous innovation towards field team involvement in portfolio ownership & management
Tools and Technology
• Champion continuous process improvements, up skill collection techniques, upgrade collection tools and optimize collections systems.
• Lead collection agenda in country and group level system and change projects to ensure seamless transition for collection processes.
• Making optimal use of all collection tools and using analytical and data segmentation to enhance collection efficiency.
Team Management
• Supervise and oversee the work of the Collections Call Centre team and the Collections field teams
• Indirectly oversee the activities and productivity of all Agents supporting their daily activities with data on Portfolio Health.

Required Skills & Experience
• Minimum University degree in Economics, Banking, Finance, Accounting, or related field
• 4+ years’ work credit portfolio management, collections and recoveries, credit support or similar, particularly in sectors like Retail financial services or any related field.
• Ability to collaborate with cross-disciplinary, diverse teams.
• Strong interpersonal skills with high degree of clarity in communication.
• Proficiency in one or more local languages spoken by our customers is a big plus.
• Excellent written and verbal communication in English.
• Business acumen and commercial mind-set
• Ability to use analytical and problem-solving skills in a customer-focused context and English.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 48

Level of Education:

Job application procedure
• We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
• ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!
• Interested and qualified? Click here to apply

All Jobs


Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, June 12 2024
Duty Station: Lusaka
Posted: 29-05-2024
No of Jobs: 1
Start Publishing: 29-05-2024
Stop Publishing (Put date of 2030): 29-05-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.