Customer Insights Analyst job at FNB
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706 Days Ago
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Vacancy title:
Customer Insights Analyst

[ Type: FULL TIME , Industry: Banking , Category: Management ]

Jobs at:

FNB

Deadline of this Job:
15 August 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Tuesday, August 09, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Customer Insights Analyst
Purpose

To support the business function by coordinating activities and projects linked to Customer Experience strategies and objectives
Experience and qualifications
• Minimum Qualification – Relevant Commercial diploma with specialisation in marketing management or market research
• Experience – 1 to 3 years experience in a similar environment

Additional requirements
Responsibilities

• Identify and utilise opportunities to assess and improve own performance
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Support with root cause analysis, common themes and coordination with key stakeholders around intervention to address customer experience gaps
• Provide and effective and efficient administration service
• Contribute to teamwork and inclusivity within own team

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply for this job please visit www.firstrandjobs.mobi

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 15 August 2022
Duty Station: Lusaka
Posted: 11-08-2022
No of Jobs: 1
Start Publishing: 11-08-2022
Stop Publishing (Put date of 2030): 11-08-2065
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