Summary
Date Posted: Monday, July 04, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Advisor
Job requisition id
R-15933193
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Dispense and receive cash and related instruments and provide customer service to walk-in branch Retail customers.

Job Description
• Dispense and receive physical cash, cheques,, drafts and other financial instruments over the counter to walk-in Prestige or Premier banking customers.
• Process foreign local currency cheques and other bureau de change transactions including buying or selling of notes, foreign drafts, money orders etc
• Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing
• Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents
• Provide advice to customers on the cash process to ensure the smooth flow of transactions
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first point of contact by using the bank’s systems. Only escalate to the Branch Manager when all other efforts have been exhausted to resolve the customer’s request
• Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Customer Advisors
• When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the Customer Advisors for further information
• Support Personal bankers by calling and following up on leads referred to the branch by CLM team on optimus
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
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