Customer Service Executive – Call Center job at Greenlight Planet Zambia
25 Days Ago
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Vacancy title:
Customer Service Executive – Call Center

[ Type: FULL TIME , Industry: Manufacturing , Category: Admin & Office ]

Jobs at:

Greenlight Planet Zambia

Deadline of this Job:
Wednesday, January 22 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, January 17 2025, Base Salary: Not Disclosed

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JOB DETAILS:
What you would be expected to do:
Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Receive customer queries and ensure these are resolved promptly
Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
Help minimize defaults by reaching out to customers with delayed payments.
Proactively contact dormant customers directly to resolve any pending issues.
Building and maintaining good customer relationships concerning the diversity of the customer base.
Report to the call centre team managers issues raised by customers that need immediate actions or resolutions from the management.
Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you:
Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
Possess basic knowledge of Excel spreadsheets and data entry skills
Have experience in assisting customers is a plus
Are open to working in a flexible and creative work environment with fast-evolving operations
Have the ability to multitask while working under tight deadlines with close attention to detail
Have the ability to remain professional and courteous with customers at all times
Have excellent verbal and written communication skills
Are able to work in shifts.

What we offer (in addition to compensation and statutory benefits):
A platform for professional growth in a rapidly expanding, high-impact sector.
Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

Work Hours: 8


Experience in Months: 6

Level of Education:
Bachelor Degree

Job application procedure

Interested candidates, please click here to apply


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, January 22 2025
Duty Station: Lusaka
Posted: 17-01-2025
No of Jobs: 1
Start Publishing: 17-01-2025
Stop Publishing (Put date of 2030): 30-01-2077
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