Vacancy title:
Customer Service Officer

[Type: FULL_TIME, Industry: Banking, Category: Customer Service, Business Operations, Admin & Office]

Jobs at:
United Bank for Africa (Z) Ltd (UBA)

Deadline of this Job:
Sunday, May 3 2026

Duty Station:
Solwezi and Ndola | Solwezi

Summary
Date Posted: Thursday, April 30 2026, Base Salary: Not Disclosed

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Learn more about United Bank for Africa (Z) Ltd (UBA)
United Bank for Africa (Z) Ltd (UBA) jobs in Zambia

JOB DETAILS:

Reporting Relationships

• Functionally reports into: Customer Service Manager

• Administratively reports to: Same as above

• Supervises: Nil

Job objective(s)

• To ensure quality customer service delivery and assists in cross-selling UBA group product and services.

Duties & Responsibilities

• Ensure proper management of the customer service desk.
• Handle all enquiries and relate directly with customers.
• Assists to cross sell bank’s products and services.
• Timely account opening and issuance of welcome pack to customers.
• Ensure that banking hall is clean at all times and well stocked.

Key Performance Indicators

• Customer delivery service index.
• Turn around time in serving customers.
• Number of products and services sold.
• Volume of transactions against Budget number.
• Customer complaints/compliments

Required Education Qualifications

• Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
• Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English.
• ZAQA verified certificates

Previous Work Experience Requirements

• Minimum experience – 1 – 3 years relevant experience

Key Competency List: Knowledge

• Banking operations, policies and procedures
• Banking products/services
• Major Zambian languages

Skills/Competencies

• Professional disposition: Possess IT appreciation & application skills.
• Information Sourcing & Processing Skills.
• Ability to pay attention to detail & Customer Service orientation

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, Grade Twelve (G12) Certificate and Degree and other copies of professional qualifications (ZAQA verified) by 3rd May, 2026

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