Summary
Date Posted: Monday, March 17 2025, Base Salary: Not Disclosed

JOB DETAILS:
Location: Lusaka
Job Purpose:
To deliver service requests, ensuring the member receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving firstcontact resolution.To market the services and products offered by the SACCO, ensuring visibility and awareness among potential members to achieve sustained growth in membership

Key Performance Areas:
KEY RESULT AREA
PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)
Customer Service and Engagement
Provide prompt feedback to member enquiries and queries to facilitate smooth flow of information to members
Marketing
Implement marketing strategies to promote growth of SACCO membership
Financial Literacy Programs
Deliver financial literacy programs for members of the SACCO in order to promote informed and sound individual financial decision making
Membership Recruitment
Undertake continuous member recruitment to the SACCO and the maintenance of a database of members to facilitate access to benefits and easy retrieval of information
Communication
Timely communicate to members key developments in the SACCO

Qualifications
k) Minimum Primary/Secondary Education:
Full Grade 12/Form 5 Certificate
l) Minimum Vocational/Professional Qualifications:
Diploma in Business Administration, Marketing, Customer Service, Public Relations
m) Minimum Relevant Pre-Job Experience:
2 years’ experience
n) Communication Skills:
v) Written Skills:
Able to write technical and analytical report
vi) Oral Skills:
Able to communicate effectively in English
o) Other Skills/Attributes:
Computer literacy
Analytical skills
Interpersonal skills

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• All application letters with current curriculum vitae (CV) and certified copies of academic/professional qualifications (in PDF and as a single document) should be forwarded not later than 12.00 hours. Friday 28th March 2025. The subject of the email must clearly indicate the position being applied for. Only shortlisted candidates will be communicated to.

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