Background

HVGadgets is a fast-growing Zambian e-commerce company specializing in consumer electronics sourced locally, from Dubai, and China.

We are looking for a Customer Success Intern to support customer communication, improve response times, and help guide customers through the purchase process using approved scripts and internal processes.

This is an office-based, structured role with clear boundaries and performance expectations. It is ideal for someone looking to gain hands-on experience in customer success and e-commerce operations.

The role is offered on a 6-month probation period, with the possibility of confirmation and salary adjustment based strictly on performance.

Key Responsibilities

Requirements

Probation & Growth

How to Apply

• Respond to customer inquiries via WhatsApp, website chat, and email
• Use approved scripts to answer common customer questions
• Handle basic trust, delivery, and payment-related inquiries
• Escalate high-value or sensitive cases to senior staff
• Follow up on pending customer conversations when assigned
• Maintain a professional and consistent tone in all communication

• Strong written and verbal English
• Basic computer literacy
• Professional communication skills
• Ability to follow scripts and instructions strictly
• Willingness to learn and take feedback
• Availability during working hours, including Saturday half-day

• Strong written and verbal English
• Basic computer literacy
• Professional communication skills
• Ability to follow scripts and instructions strictly
• Willingness to learn and take feedback
• Availability during working hours, including Saturday half-day