EMPLOYMENT OPPORTUNITY

LOCAL ADVERT:

Western Water Supply and Sanitation Company (WWSC) is a Commercial Water Utility Company engaged in the business of providing water supply and sanitation services to its customers in the Urban and Peri- Urban areas of Western Province of Zambia. In a bid to enhance service delivery and customer service management, Western Water Supply and Sanitation Company Limited being an equal opportunities employer, is inviting applications from suitably qualified candidates to fill the position of Data Collectors in Mongu (5), Sesheke (3), Senanga (3), Kaoma (3), Kalabo (2), Lukulu (2), Limulunga (1), Namushakende (1), Shangombo (1), Mwandi (1), Katima (1), Muoyo (1), Sichili (1), Munkuye (1), Kalumwange (1) , Luampa (1) and Nkeyema (1).

Data Collectors

JOB PURPOSE:

To conduct physical inspection of all households in the district to verify water supply connections and ensure that all households receiving water services are captured and registered according to the commercial policy.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS:

• Full Grade 1 2 School Certificate with credit in Math and English.

OTHER JOB REQUIREMENTS

• Strong communication and interpersonal skills.
• Ability to work under minimum supervision and meet set targets.
• Must be physically fit and willing to work in the field across all areas of the district.
• Computer literacy will be an added advantage.
• Knowledge of the local area will be an added advantage.

AGE PROFILE

:0 Should be between 20 to 35 years.

MAIN DUTIES AND RESPONSIBILITIES

The successful candidates will be required to:

• Conduct physical inspections of households and premises to verify water supply connections.
• Identify and record all customers receiving water services who are not captured on the billing system.
• Verify and update customer details such as names, NRC, contact numbers, and physical addresses.
• Verify meter numbers, meter status, and account information for all connected households.
• Capture and record data accurately using prescribed forms or digital tools.
• Identify illegal connections, bypasses, or unregistered water users and report to supervisors.
• Prepare and submit daily, weekly, and monthly inspection and data collection reports.
• Work closely with billing and customer service office to ensure updated data is entered into the billing database.
• Ensure confidentiality, integrity, and professionalism when handling customer information.
• Perform any other duties assigned by management.

REQUIRED COMPETENCES/PERSONAL QUALITIES:

• Reliable and Honest
• Numerate
• Detail-oriented and accurate
• Good communicator
• Able to meet deadlines and targets
• Strong sense of responsibility and professionalism
• Team player

• Conduct physical inspections of households and premises to verify water supply connections.
• Identify and record all customers receiving water services who are not captured on the billing system.
• Verify and update customer details such as names, NRC, contact numbers, and physical addresses.
• Verify meter numbers, meter status, and account information for all connected households.
• Capture and record data accurately using prescribed forms or digital tools.
• Identify illegal connections, bypasses, or unregistered water users and report to supervisors.
• Prepare and submit daily, weekly, and monthly inspection and data collection reports.
• Work closely with billing and customer service office to ensure updated data is entered into the billing database.
• Ensure confidentiality, integrity, and professionalism when handling customer information.
• Perform any other duties assigned by management.

• Strong communication and interpersonal skills.
• Ability to work under minimum supervision and meet set targets.
• Must be physically fit and willing to work in the field across all areas of the district.
• Computer literacy will be an added advantage.
• Knowledge of the local area will be an added advantage.
• Reliable and Honest
• Numerate
• Detail-oriented and accurate
• Good communicator
• Able to meet deadlines and targets
• Strong sense of responsibility and professionalism
• Team player

• Full Grade 1 2 School Certificate with credit in Math and English.