Job Summary

We are seeking an experienced and motivated Debt Collection Supervisor to lead our collections team and ensure efficient and compliant recovery of outstanding accounts. The successful candidate will oversee daily operations, support team performance and maintain high standards of customer service and regulatory compliance.

Key Responsibilities

• Supervise and support the debt collection team
• Monitor daily collection activities and performance metrics
• Ensure debt collectors meet their daily/monthly targets
• Ensure effective debt collection
• Ensure compliance with company policies and relevant laws/regulations
• Handle escalated or complex customer accounts
• Provide coaching and training to the collection team members
• Prepare reports on collections performance and recovery rates
• Assist in developing and improving collection strategies and procedures

Requirements

• Grade 12 certificate with five credits (including Mathematics and English)
• Diploma or degree in Finance, Business Administration, or a related field
• Proven experience in debt collection or credit control - Minimum 2 years work experience
• Previous supervisory or team leadership experience
• Strong knowledge of debt collection regulations and best practices
• Excellent communication and conflict-resolution skills
• Ability to motivate and manage a team effectively
• Strong organizational and reporting skills
• Proficiency in MS Office

Note: Only shortlisted candidates will be contacted for an interview.

• Supervise and support the debt collection team
• Monitor daily collection activities and performance metrics
• Ensure debt collectors meet their daily/monthly targets
• Ensure effective debt collection
• Ensure compliance with company policies and relevant laws/regulations
• Handle escalated or complex customer accounts
• Provide coaching and training to the collection team members
• Prepare reports on collections performance and recovery rates
• Assist in developing and improving collection strategies and procedures

• Strong knowledge of debt collection regulations and best practices
• Excellent communication and conflict-resolution skills
• Ability to motivate and manage a team effectively
• Strong organizational and reporting skills
• Proficiency in MS Office

• Grade 12 certificate with five credits (including Mathematics and English)
• Diploma or degree in Finance, Business Administration, or a related field
• Proven experience in debt collection or credit control - Minimum 2 years work experience
• Previous supervisory or team leadership experience