Background information about the job or company:

To appropriately action allocated accounts via the various collections and recoveries mediums with the aim of minimizing ACHIRE’s clients credit losses.

Responsibilities or duties:

• Timeous and adequate actioning of all accounts in the early arrears bucket using appropriate rehabilitation strategy.
• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Achire Business Support and its principle to avoid legal action/sanction in respect of regulatory and operational compliance matters.
• Adhere to Achire Business Support’s policies and procedures.
• Maintain and enhance customer service.
• Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader.
• To ensure the normalisation of accounts through astute negotiation within set mandate with all types of customers.
• Prioritise work with high risk and ensure that those accounts that carry a high provision are worked on timeously.
• Carry out repossession of vehicles and other assets to protect ACHIRE’s and its principles’ interest.
• Ensure that documentation is in order when collecting/repossessing an asset.
• Report attachment of vehicles/goods by other creditors under agreement with the principles to prevent assets being sold on public auctions, which will result in losses to the principle.
• Follow-up on customer queries.
• To deal with clients in a firm, fair and courteous way and in accordance with the code of banking practice.
• Adhere to Bank policies and procedures.
• Maintain and enhance customer service.
• Working as part of a team.

Qualifications or requirements:

• Full Grade 12 certificate with credit or better in Mathematics and English
• Requires a bachelor’s degree in Law, Finance, Accounting or its equivalent.
• 2+ years in a Law firm a Financial Institution preferably in a credit role or debt recoveries environment.
• Excellent communicator in written and verbal form
• Requires knowledge of Microsoft Office

Experience needed:

Two years or more general customer debt management exposure.

Any other provided details:

Sound communication and negotiation skills.

Shows energy and drive.

Well spoken and sound telephone techniques.

Must be able to work under pressure and handle large volumes of accounts.

Demonstrates sound judgement and decision making abilities.

Conflict management.

Continually bears customer focused solutions in mind.

Customer and service orientated.

Have a supportive, solution seeking approach.

Think proactively.

Works as part of a team and builds relationships.

Provides support to others.

Demonstrates trustworthiness and integrity.

Focuses on delivering results.

• Timeous and adequate actioning of all accounts in the early arrears bucket using appropriate rehabilitation strategy.
• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Achire Business Support and its principle to avoid legal action/sanction in respect of regulatory and operational compliance matters.
• Adhere to Achire Business Support’s policies and procedures.
• Maintain and enhance customer service.
• Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader.
• To ensure the normalisation of accounts through astute negotiation within set mandate with all types of customers.
• Prioritise work with high risk and ensure that those accounts that carry a high provision are worked on timeously.
• Carry out repossession of vehicles and other assets to protect ACHIRE’s and its principles’ interest.
• Ensure that documentation is in order when collecting/repossessing an asset.
• Report attachment of vehicles/goods by other creditors under agreement with the principles to prevent assets being sold on public auctions, which will result in losses to the principle.
• Follow-up on customer queries.
• To deal with clients in a firm, fair and courteous way and in accordance with the code of banking practice.
• Adhere to Bank policies and procedures.
• Maintain and enhance customer service.
• Working as part of a team.

• Sound communication and negotiation skills.
• Shows energy and drive.
• Well spoken and sound telephone techniques.
• Must be able to work under pressure and handle large volumes of accounts.
• Demonstrates sound judgement and decision making abilities.
• Conflict management.
• Continually bears customer focused solutions in mind.
• Customer and service orientated.
• Have a supportive, solution seeking approach.
• Think proactively.
• Works as part of a team and builds relationships.
• Provides support to others.
• Demonstrates trustworthiness and integrity.
• Focuses on delivering results.

• Full Grade 12 certificate with credit or better in Mathematics and English
• Requires a bachelor’s degree in Law, Finance, Accounting or its equivalent.
• 2+ years in a Law firm a Financial Institution preferably in a credit role or debt recoveries environment.
• Excellent communicator in written and verbal form
• Requires knowledge of Microsoft Office