Background

Swiss Guard Security Company Limited invites applications from suitably qualified candidates to fill the position of Deployment & Mobile supervisors. The roles reports to the Area Regional Manager and will be based in Ndola, Kitwe and Lusaka

Job Purpose

Oversee and monitor security guards and operations at various locations. Mobile supervisors will be required to travel between client sites to ensure guards are performing duties professionally and effectively.

Key Responsibilities

• Conduct Routine Patrols & Inspections -This includes, visit client sites on a scheduled or random basis, check guards’ presence, appearance, conduct, and adherence to duties, and assess site security conditions and identify breaches or risks.
• Ensure Compliance-Make sure guards follow company policies, Standard Operating Procedures (SOPs), and legal requirements under Zambian law, and verify guard documentation (log books, incident reports, patrol records).
• Training, Coaching & Mentoring-Provide on-the-spot guidance and feedback to security guards, Reinforce quality standards, customer service basics, and rules of engagement.
• Communication & Coordination-Serve as a link between site guards, control Centre, and management and ensure that information is relayed, escalate issues, or coordinate backup support when necessary.
• Client Relations-Represent the company professionally when interacting with clients and address client concerns about guard performance or site conditions.
• Record-Keeping & Documentation-Maintain logs of supervisory visits, observations, and actions taken and Prepare reports that help improve operational planning.

Key Competencies

• Strong leadership and team management skills
• Effective communication and problem-solving abilities
• Good report writing and documentation skills.
• Knowledge of security operations, deployment and emergency response procedures.

Qualification, Skill and Experience

• Full Grade twelve Certificate
• Must possess a rider’s license
• Security training (military, police or similar background preferred).
• At least 3 years’ experience in Security supervision
• Honest and reliable
• Fluent in spoken and written English.
• Aged 30 years and above
• Self-motivated and able to work with minimal supervision.
• Strong ability to train and induct security guards

• Conduct Routine Patrols & Inspections -This includes, visit client sites on a scheduled or random basis, check guards’ presence, appearance, conduct, and adherence to duties, and assess site security conditions and identify breaches or risks.
• Ensure Compliance-Make sure guards follow company policies, Standard Operating Procedures (SOPs), and legal requirements under Zambian law, and verify guard documentation (log books, incident reports, patrol records).
• Training, Coaching & Mentoring-Provide on-the-spot guidance and feedback to security guards, Reinforce quality standards, customer service basics, and rules of engagement.
• Communication & Coordination-Serve as a link between site guards, control Centre, and management and ensure that information is relayed, escalate issues, or coordinate backup support when necessary.
• Client Relations-Represent the company professionally when interacting with clients and address client concerns about guard performance or site conditions.
• Record-Keeping & Documentation-Maintain logs of supervisory visits, observations, and actions taken and Prepare reports that help improve operational planning.

• Strong leadership and team management skills
• Effective communication and problem-solving abilities
• Good report writing and documentation skills.
• Knowledge of security operations, deployment and emergency response procedures.
• Strong ability to train and induct security guards

• Full Grade twelve Certificate
• Must possess a rider’s license
• Security training (military, police or similar background preferred).
• Honest and reliable
• Fluent in spoken and written English.
• Aged 30 years and above
• Self-motivated and able to work with minimal supervision.