Digital Sales Officer
2025-07-03T08:15:18+00:00
Hollard Insurance Zambia
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Insurance
Sales & Retail
2025-07-17T17:00:00+00:00
Zambia
8
At Hollard Insurance Zambia, we are committed to creating and securing a better future by providing innovative insurance solutions and delivering exceptional service to our clients. As we continue to evolve with the digital landscape, we are looking for a dynamic and tech-savvy Digital Sales Officer to join our forward-thinking team.
This is an exciting opportunity for a results-driven individual who is passionate about technology, systems optimization, and data-driven decision-making. The ideal candidate will play a pivotal role in supporting our digital transformation efforts and strengthening client and partner engagement through efficient digital platforms.
Key Responsibilities
- System Administration: Oversee user onboarding, access management, and ongoing system support to ensure seamless functionality of our digital platforms.
- System Monitoring and Auditing: Conduct regular system audits and health checks to ensure optimal performance, security, and compliance with internal IT standards.
- User Training and Support: Facilitate training sessions for broker agents and back-office users to enhance digital literacy and system proficiency.
- Data Analytics and Reporting: Develop and manage business intelligence dashboards, and collaborate with HINT to implement the Data Maturity Framework for enhanced decision-making.
- Data Quality & Governance: Implement and execute strategies for maintaining high standards of data quality, governance, and regulatory compliance.
- Partner Relationship Management: Maintain and support technical operations with key partners such as CarVer, Gari, DPO, Tingg, Synkra, SWIFTANT, and Techleads, ensuring alignment with service expectations.
- Client Support via Infobip: Manage and resolve incoming client support tickets from website and WhatsApp channels using the Infobip platform.
- Digital Platform Reconciliation: Regularly reconcile transaction records from digital platforms with payment gateway data to ensure accuracy and financial accountability.
- Technical Support – RTSA: Provide integration and operational support related to the Road Transport and Safety Agency (RTSA) digital processes.
Process Automation: Identify and implement automation opportunities to improve efficiency and reduce manual interventions.
- Regulatory Compliance and Reporting: Support internal and external reporting requirements and ensure adherence to all relevant compliance obligations.
System Administration: Oversee user onboarding, access management, and ongoing system support to ensure seamless functionality of our digital platforms. System Monitoring and Auditing: Conduct regular system audits and health checks to ensure optimal performance, security, and compliance with internal IT standards. User Training and Support: Facilitate training sessions for broker agents and back-office users to enhance digital literacy and system proficiency. Data Analytics and Reporting: Develop and manage business intelligence dashboards, and collaborate with HINT to implement the Data Maturity Framework for enhanced decision-making. Data Quality & Governance: Implement and execute strategies for maintaining high standards of data quality, governance, and regulatory compliance. Partner Relationship Management: Maintain and support technical operations with key partners such as CarVer, Gari, DPO, Tingg, Synkra, SWIFTANT, and Techleads, ensuring alignment with service expectations. Client Support via Infobip: Manage and resolve incoming client support tickets from website and WhatsApp channels using the Infobip platform. Digital Platform Reconciliation: Regularly reconcile transaction records from digital platforms with payment gateway data to ensure accuracy and financial accountability. Technical Support – RTSA: Provide integration and operational support related to the Road Transport and Safety Agency (RTSA) digital processes. Process Automation: Identify and implement automation opportunities to improve efficiency and reduce manual interventions. Regulatory Compliance and Reporting: Support internal and external reporting requirements and ensure adherence to all relevant compliance obligations.
No Requirements
JOB-68663c164f794
Vacancy title:
Digital Sales Officer
[Type: FULL_TIME, Industry: Insurance, Category: Sales & Retail]
Jobs at:
Hollard Insurance Zambia
Deadline of this Job:
Thursday, July 17 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Thursday, July 3 2025, Base Salary: Not Disclosed
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JOB DETAILS:
At Hollard Insurance Zambia, we are committed to creating and securing a better future by providing innovative insurance solutions and delivering exceptional service to our clients. As we continue to evolve with the digital landscape, we are looking for a dynamic and tech-savvy Digital Sales Officer to join our forward-thinking team.
This is an exciting opportunity for a results-driven individual who is passionate about technology, systems optimization, and data-driven decision-making. The ideal candidate will play a pivotal role in supporting our digital transformation efforts and strengthening client and partner engagement through efficient digital platforms.
Key Responsibilities
- System Administration: Oversee user onboarding, access management, and ongoing system support to ensure seamless functionality of our digital platforms.
- System Monitoring and Auditing: Conduct regular system audits and health checks to ensure optimal performance, security, and compliance with internal IT standards.
- User Training and Support: Facilitate training sessions for broker agents and back-office users to enhance digital literacy and system proficiency.
- Data Analytics and Reporting: Develop and manage business intelligence dashboards, and collaborate with HINT to implement the Data Maturity Framework for enhanced decision-making.
- Data Quality & Governance: Implement and execute strategies for maintaining high standards of data quality, governance, and regulatory compliance.
- Partner Relationship Management: Maintain and support technical operations with key partners such as CarVer, Gari, DPO, Tingg, Synkra, SWIFTANT, and Techleads, ensuring alignment with service expectations.
- Client Support via Infobip: Manage and resolve incoming client support tickets from website and WhatsApp channels using the Infobip platform.
- Digital Platform Reconciliation: Regularly reconcile transaction records from digital platforms with payment gateway data to ensure accuracy and financial accountability.
- Technical Support – RTSA: Provide integration and operational support related to the Road Transport and Safety Agency (RTSA) digital processes.
Process Automation: Identify and implement automation opportunities to improve efficiency and reduce manual interventions.
- Regulatory Compliance and Reporting: Support internal and external reporting requirements and ensure adherence to all relevant compliance obligations.
Work Hours: 8
Experience: No Requirements
Level of Education: professional certificate
Job application procedure
Interested in applying for this job? Click here to submit your application now.
If you meet the above criteria and are ready to be part of a dynamic and digitally evolving insurance company, please submit your application along with your CV by 7th July 2025.
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