ETumba Operations Officer job at AB Bank Zambia
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114 Days Ago
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Vacancy title: ETumba Operations Officer

[ Type: FULL TIME , Industry: Banking , Category: Admin & Office ]

Jobs at:

AB Bank Zambia

Deadline of this Job:
10 February 2023  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Date Posted: Wednesday, February 08, 2023 , Base Salary: Not Disclosed

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Learn more about AB Bank Zambia
AB Bank Zambia jobs in Zambia

Required Skills
•Bachelor’s Degree or equivalent
•Grade 12 certificate
•Minimum of 2 years banking / Fintech experience
•Hands on experience in e-banking product development and implementation

Tasks & Responsibilities
•Develop, monitor and optimize eTumba operational processes and procedures to ensure efficiency in addressing customer needs as well as internal controls.
•Support customer management, incl. onboarding, KYC upgrades, ensuring compliance, data consistency and best-in-class user experience.
•Establish customer feedback channels, gather, compile and analyze user feedback to allow for continuous product development and process improvement.
•Provide information and trainings to contact center, branch staff, sales agents and other stakeholders.
•Conduct reconciliation activities on a daily basis.

Work Hours: 8

Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure
Click here to apply now

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10 February 2023
Job Info
Job Category: Technician jobs in Zambia
Job Type: Full-time
Deadline of this Job: 10 February 2023
Duty Station: Lusaka
Posted: 08-02-2023
No of Jobs: 1
Start Publishing: 08-02-2023
Stop Publishing (Put date of 2030): 08-02-2066
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