Background

New Fairmount Hotel in Livingstone, Zambia are looking for an experienced and qualified Front of House Supervisor to report directly to our Senior Management.

Responsibilities

To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas always operate a high-quality service.

• To supervise the professional greeting of clients and visitors, to the highest standards.
• To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
• Recruitment, induction and training of receptionists and meeting room co-ordinators
• Appraisals and performance management of staff, including monthly meetings.
• Leading, monitoring, motivating and inspiring the team; providing guidance and support.
• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
• On-going development of skills and knowledge for the FOH team.
• Produce, manage and operate the reception rota.
• Manage the implementation for any change or upgrade in software systems.
• Monitor budget and produce weekly/monthly reporting where applicable
• Supervise the co-ordination of VIP Functions and events.

Qualifications, Experience and Competencies

• Bachelor’s Degree and/or a Higher Diploma in Business / Management related subject.
• Minimum of 2 years Managerial experience ideally in hospitality.

• To supervise the professional greeting of clients and visitors, to the highest standards.
• To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
• Recruitment, induction and training of receptionists and meeting room co-ordinators
• Appraisals and performance management of staff, including monthly meetings.
• Leading, monitoring, motivating and inspiring the team; providing guidance and support.
• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
• On-going development of skills and knowledge for the FOH team.
• Produce, manage and operate the reception rota.
• Manage the implementation for any change or upgrade in software systems.
• Monitor budget and produce weekly/monthly reporting where applicable
• Supervise the co-ordination of VIP Functions and events.

• Bachelor’s Degree and/or a Higher Diploma in Business / Management related subject.
• Minimum of 2 years Managerial experience ideally in hospitality.