Front Office Supervisor job at Beachfront Hills
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Front Office Supervisor
2026-08-25T17:59:31+00:00
Beachfront Hills
https://cdn.greatzambiajobs.com/jsjobsdata/data/default_logo_company/defaultlogo.png
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Management, Admin & Office, Customer Service, Restaurant & Hospitality, Entertainment & Travel
ZMW
MONTH
2026-08-27T17:00:00+00:00
8

Job Overview

Beachfront Hills is seeking a Front Office Supervisor to oversee the front desk operations and ensure exceptional guest experiences.

Responsibilities

  • Oversee the front desk team to ensure smooth check-in/check-out processes.
  • Handle guest complaints and complex reservation issues.
  • Allocate rooms based on guest preferences and availability.
  • Train and coach receptionists on customer service standards.
  • Monitor the daily room status and coordinate with housekeeping.

Qualifications

  • Proven experience in a front office supervisory role.
  • Excellent customer service and communication skills.
  • Ability to handle guest complaints effectively.
  • Strong organizational and problem-solving skills.
  • Familiarity with hotel reservation systems.
  • Oversee the front desk team to ensure smooth check-in/check-out processes.
  • Handle guest complaints and complex reservation issues.
  • Allocate rooms based on guest preferences and availability.
  • Train and coach receptionists on customer service standards.
  • Monitor the daily room status and coordinate with housekeeping.
  • Customer service
  • Communication
  • Problem-solving
  • Organization
  • Hotel reservation systems
  • Proven experience in a front office supervisory role.
  • Excellent customer service and communication skills.
  • Ability to handle guest complaints effectively.
  • Strong organizational and problem-solving skills.
  • Familiarity with hotel reservation systems.
bachelor degree
12
JOB-6a8dd8034494c

Vacancy title:
Front Office Supervisor

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Admin & Office, Customer Service, Restaurant & Hospitality, Entertainment & Travel]

Jobs at:
Beachfront Hills

Deadline of this Job:
Thursday, August 27 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Tuesday, August 25 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job Overview

Beachfront Hills is seeking a Front Office Supervisor to oversee the front desk operations and ensure exceptional guest experiences.

Responsibilities

  • Oversee the front desk team to ensure smooth check-in/check-out processes.
  • Handle guest complaints and complex reservation issues.
  • Allocate rooms based on guest preferences and availability.
  • Train and coach receptionists on customer service standards.
  • Monitor the daily room status and coordinate with housekeeping.

Qualifications

  • Proven experience in a front office supervisory role.
  • Excellent customer service and communication skills.
  • Ability to handle guest complaints effectively.
  • Strong organizational and problem-solving skills.
  • Familiarity with hotel reservation systems.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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To apply, please send your CV and cover letter

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Job Info
Job Category: Administrative jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, August 27 2026
Duty Station: Lusaka | Lusaka
Posted: 25-08-2026
No of Jobs: 1
Start Publishing: 25-08-2026
Stop Publishing (Put date of 2030): 10-10-2076
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