About G4S

G4S is a global leader in security and facility services. In Zambia, we protect people and assets with a massive workforce of over 5,000 employees. Our mission is driven by our core values: Safety, Agility, Innovation, Integrity, Reliability, Teamwork, and Caring.

The Role

As the Head of HR, you will be the most senior HR leader in the business unit. You will partner with the Managing Director to deliver a people strategy that drives our business plan, ensures strict legal and group compliance, and fosters a high-performance culture.

Key Responsibilities

Strategic HR Leadership: Collaborate with the executive team to align human resources with financial and operational business plans. Lead and develop the local HR team.

Values & Culture: Act as a role model for G4S values, monitor organizational culture, and handle ethical or whistleblowing matters with absolute integrity.

Mass Recruitment: Oversee end-to-end frontline workforce planning, high-volume recruitment, and executive screening to meet demanding customer needs.

Talent & Development: Establish robust onboarding, performance management frameworks, and succession plans to build long-term business capability.

Employee & Labor Relations: Champion employee engagement, manage turnover, and lead constructive union/pay negotiations within the Zambian market.

Health & Safety: Partner with H&S specialists to manage risks (including firearms and vehicle safety) and lower operational incidents.

Compensation & Benefits: Ensure jobs are fairly graded and that compensation packages remain competitive in the local market.

Ideal Candidate Profile

Experience: 8+ years in HR, with at least 3 years heading an HR function for a large workforce (1,000+ employees in security, logistics, manufacturing, or retail for example).

Education & Credentials: Bachelor’s degree in HR, Business Administration, or related field. Valid ZIHRM membership/certification is highly desirable.

Legal Knowledge: Expert-level understanding of the Zambia Employment Code Act and local labor laws.

Attributes: A strategic thinker with operational grit. You naturally embody agility, innovation, and caring while maintaining the highest standard of reliability and safety.

• Collaborate with the executive team to align human resources with financial and operational business plans.
• Lead and develop the local HR team.
• Act as a role model for G4S values, monitor organizational culture, and handle ethical or whistleblowing matters with absolute integrity.
• Oversee end-to-end frontline workforce planning, high-volume recruitment, and executive screening to meet demanding customer needs.
• Establish robust onboarding, performance management frameworks, and succession plans to build long-term business capability.
• Champion employee engagement, manage turnover, and lead constructive union/pay negotiations within the Zambian market.
• Partner with H&S specialists to manage risks (including firearms and vehicle safety) and lower operational incidents.
• Ensure jobs are fairly graded and that compensation packages remain competitive in the local market.

• Strategic thinking
• Operational grit
• Agility
• Innovation
• Caring
• Reliability
• Safety
• Expert-level understanding of the Zambia Employment Code Act and local labor laws.

• Bachelor’s degree in HR, Business Administration, or related field.
• Valid ZIHRM membership/certification is highly desirable.