Vacancy title:
Help Desk Officer

[Type: TEMPORARY, Industry: Professional Services, Category: Admin & Office, Customer Service, Computer & IT, Civil & Government]

Jobs at:
Zambia Public Procurement Authority

Deadline of this Job:
Tuesday, August 11 2026

Duty Station:
Stand No. Sub J-11790 | Lusaka | Lusaka

Summary
Date Posted: Monday, August 10 2026, Base Salary: Not Disclosed

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JOB DETAILS:

The Zambia Public Procurement Authority (ZPPA) a body corporate and responsible for regulation of public procurement in Zambia invites applications from suitably qualified and experienced candidates for appointment into the ZPPA’s staff establishment in the following position:

PURPOSE

Respond to and resolve client queries and provide customer support related to the operations of the e-GP System.

Responsibilities or duties

STATEMENT OF MAIN DUTIES

Under the overall direction and guidance of the Manager – e-GP, the job holders will specifically perform the following duties among others:

• Receive and respond to client queries to determine solutions and resolve client queries;
• Attend to client queries received through the ZPPA on-line platforms such as Facebook;
• Maintain centralized helpdesk tickets to track customer complaints and provide solutions to problems raised by users using the Customer Relation Manager software;
• Prepare weekly Report for helpdesk tickets and solutions handled; and
• Performs other lawful duties assigned by superior from time to time.

QUALIFICATIONS AND EXPERIENCE

• Education: Full Grade 12 Certificate with at least five (5) credits or better including English and Mathematics;
• Vocational or Professional Requirements: Bachelor’s degree in Business Administration, Procurement and Supply or Marketing; and

OTHER SKILLS AND REQUIREMENTS

• Good writing and ability to communicate effectively with clients to provide support on the e-GP System; and
• Ability to comprehend system reports and prepare reports.

Experience needed

Experience in Customer Service will be an added advantage.

TENURE

The position of Help Desk Officer is on temporary basis of employment.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

APPLICATION PROCESS

(i) All applications will be treated with the strictest confidence.

(ii) Applications should include an application letter, curriculum vitae and copies of certificates.

Applications should be addressed to the Director General at the address below.

Director General

Zambia Public Procurement Authority

Stand No. Sub J-11790

Procurement House

Off Alick Nkhata Road, Longacres

P.O Box 31009

LUSAKA

Only electronic applications will be considered. To submit your job application ONLINE, click on the link below:

Application Link:Click Here to Apply Now

CLOSING DATE

The closing date for receipt of applications will be Tuesday, 11th August, 2026 at 17:00 hours and only shortlisted candidates will be contacted.

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