Summary
Date Posted: Saturday, April 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Identification Section
Job Title : Housekeeping Coordinator
Job Grade : M3
Division : Operations
Department : Housekeeping
Supervisor : Operations Manager

Job Purpose
The Housekeeping Coordinator ensure that all guest bedrooms and public areas are cleaned to the highest standard whilst ensuring that there is strict compliance with hotels policies and processes.
Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Responsible for the planning of the budget and budget controlling for the department.

Key Responsibilities
•Responsible for cleanliness, orderliness and appearance of the entire Hotel.
•Ensure that rooms are made as the Hotel standard.
•Prepare Annual Housekeeping Budget.
•Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
•Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
•Pay particular attention while organizing pest eradication activities.
•Develop and implement Housekeeping systems and procedures
•Prepare reports for management information.
•Assist Purchase department in selecting suppliers for items related to Housekeeping.
•Plan, control and supervise Horticultural activities in liaison with Human Resources and Administration
•Attending to and resolving guest complaints.
•Verification of supplies consignments.
•Organize on-the job training and evaluate its effectiveness.
•Approval of the Functional Manual of the department.
•Recommend recruitment of new personnel.
•Daily inspection of public areas and employees locker rooms.
•Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.
•Approving Duty rosters for housekeeping and laundry always taking into account the hotel status (Arrival / Departure / Occupancy).
•Monitor staff performance to ensure that guests are happy, and that the hotel is well run
•Minimise wastage of materials and energy through careful monitoring of staff and implementation of an environmental program
•Train staff on answering guest enquires about hotel policies and services

Knowledge, Skills, Qualifications and Experience
a)Professional Qualification:
•Grade 12 certificate
•Bachelor’s degree and/or professional Qualifications in relevant field
•Professional Membership

b)Work Experience:
•Minimum of 5 years work experience in a supervisory or similar position

c)Skill Specifications:
•Should be able to work on their own initiative and have the ability to lead and direct a large team.
•Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box.
•Able to drive change and look for operational efficiencies/synergies across the network.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
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